Field Service Technician

The Third Estimate•Solon, OH

50d•$50,000 - $55,000•Onsite

About The Position

The Third Estimate is seeking an experienced Field Service Foreman to supervise residential exterior projects in the field and help ensure that work meets company quality standards. This hands-on role involves supervising crews, communicating directly with homeowners, inspecting completed work, troubleshooting field issues, and performing minor repairs as needed. The foreman serves as a liaison among homeowners, installers, and the production team, and supports production and project management with field needs.

Requirements

At least 3 years of residential exterior construction experience.
Strong background in roofing, siding, gutters, windows, or doors.
Experience supervising job sites, crews, or subcontractors.
Ability to communicate confidently with homeowners and manage expectations professionally.
Ability to troubleshoot installation issues and independently perform minor repairs.
Strong organization and attention to detail.
Comfortable climbing ladders, working at heights, and navigating varying roof pitches.
Able to lift more than 50 pounds and work in changing weather conditions.
Familiarity with CRM systems, Salesforce, and mobile documentation apps.
Dependable, punctual, and able to take ownership of job completion.
Strong working knowledge of exterior remodeling systems and repair methods.
Ability to travel between job sites throughout the region.
Valid driver's license with a clean driving record.

Responsibilities

Supervise active job sites and installation crews to keep projects on schedule and aligned with company quality standards.
Conduct final walkthroughs and inspections with homeowners and confirm satisfaction before job closeout.
Perform minor service repairs, punch-list work, and adjustments involving roofing, siding, gutters, windows, and doors.
Serve as the field liaison among homeowners, installers, and the production team.
Review project scopes, installation details, and production plans to ensure crews have the resources needed.
Identify and resolve field issues promptly to prevent delays or callbacks.
Document job progress, repairs, and completed work using photos, videos, and written notes, including tools such as CompanyCam.
Communicate additional damage, repair opportunities, and change-order needs to the appropriate internal teams.
Collect final paperwork, completion photos, and customer sign-offs.
Maintain a clean, safe, and professional job site.
Enter job data, notes, and updates accurately in Salesforce.
Respond promptly to homeowner and internal team communications.
Support the production and project management teams with additional field needs.