Field Manager Jobs

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Field Service Manager GPHE

Alfa Laval•Houston, TX
•$110,000 - $120,000•Hybrid

About The Position

As an integral member of our team the Field Service Manager – GPHE will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role is also a key connector between Sales and Technicians, driving strategic execution and commercial opportunities. This is a hybrid position located in Houston, TX, Greenwood, IN or Richmond, VA.

Requirements

  • Post-high school technical education or an Associate’s/Bachelor’s degree
  • 5+ years of field technical or technical /commercial sales experience.
  • Deep knowledge and experience with Alfa Laval branded products or GPHE.
  • Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
  • Strong communication and presentation skills.
  • Proficiency in English, both oral and written.
  • Solid computer and digital competence.
  • Willingness and availability to travel 50% or more, including to remote areas.

Responsibilities

  • Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
  • Secure a strong QHSE culture within the team.
  • Develop, motivate, and mentor technicians into trusted advisors.
  • Collaborate with Sales to develop service offerings and drive the lead generation during service.
  • Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
  • Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
  • Support market regains strategies and acts as a connector between sales and technicians.
  • Ensure proper competence development and conduct employee reviews, including skills matrix updates.
  • Manage performance issues appropriately and ensure effective people management, including in remote areas.
  • Ensure the team is equipped with the right tools and resources.

Benefits

  • healthcare
  • dental
  • vision plans
  • wellness program
  • 401(k)
  • paid holidays
  • paid time off

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