Field Engineer Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Approximately 3–5 years of experience as a Field Service Engineer, Field Service Technician, or similar technical service professional.
• Hands-on experience troubleshooting and repairing mechanical or electromechanical systems.
• Strong proficiency with Microsoft Windows operating systems, including versions from Windows 2000 through Windows 11.
• Working knowledge of Microsoft Office applications.
• Ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with networking fundamentals, including TCP/IP, IP configuration, and router/switch management.
• Ability to perform network troubleshooting and connectivity diagnostics.
• Experience with system ghosting, imaging, and re-imaging processes.
• Strong mechanical aptitude and ability to use standard hand tools.
• Experience disassembling and reassembling complex equipment subsystems.
• Strong technical documentation and service reporting skills.
• Ability to travel frequently by vehicle throughout the regional territory, averaging up to four hours per day, with occasional overnight and air travel.
• Ability to lift up to 50 lbs frequently and up to 100 lbs occasionally.
• Availability to work extended days of up to 10–12 hours when required and participate in regional service rotations, including occasional weekends, holidays, and on-call support.

Nice To Haves

• Relevant experience in medical devices, healthcare technology, pharmacy automation, or comparable equipment service environments.
• Associate degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, Information Technology, or a STEM-related discipline.
• Experience supporting automated dispensing systems or pharmacy robotics.
• Previous experience working in regulated healthcare or FDA-regulated environments.
• Experience supporting hospital, retail, or long-term-care pharmacy operations.
• Familiarity with Salesforce Field Service Lightning.
• Experience servicing medical equipment, automated dispensing systems, pharmacy robotics, industrial automation, or other complex electromechanical equipment.

Responsibilities

• Provide regional, on-site technical service and customer support for pharmacy automation systems.
• Perform preventive maintenance, troubleshooting, break/fix repairs, hardware diagnostics, software configuration, and equipment calibration.
• Provide customer training and technical assistance.
• Support pharmacy automation equipment in hospital, retail, and long-term-care pharmacy environments.
• Respond to service requests in a timely manner and meet service-level agreement requirements.
• Maintain accurate service documentation and reporting.
• Work independently at customer locations throughout the assigned regional territory.