Patient Health Navigator
Family Health Centers of San Diego • San Diego, CA26d • $25 - $29
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Patient Health Navigator
Family Health Centers of San Diego•San Diego, CA
•$25 - $29
About The Position
Family Health Centers of San Diego (FHCSD) is seeking a Health Navigator to provide direct and indirect patient services that support linkage to and maintenance in care, including completion of internal and external referrals. The role works under limited supervision and may include patient quality-improvement projects, efforts to improve healthcare retention, or other health-related work, depending on the assignment. The position collaborates with a multidisciplinary team and interacts with diverse patients, customers, visitors, service providers, and staff throughout the organization. A caseload may be assigned, and the Health Navigator may coach, mentor, or lead teammates on special projects. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved people. The position is regular full-time and offers a salary range of $25.00–$29.12, along with benefits.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of experience delivering health education, preferably in a community health setting.
- Meet organizational driver requirements.
- Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advanced Resuscitation Training.
Nice To Haves
- Depending on the assignment, specific certifications may be required or preferred, such as California HIV Test Counselor, limited CPT certification for waived testing, or lactation certification.
- Demonstrated commitment to community medicine and providing culturally competent care to medically underserved people.
Responsibilities
- Act as a liaison among patients, FHCSD service staff, external customers, and other service providers to improve quality of care and patient/client flow.
- Complete required documentation accurately, thoroughly, and on time, following department standards and grant-funder and insurance requirements.
- Collaborate with healthcare and departmental program staff to support retention in care, appointment completion, and identification of barriers to care, including through quality-improvement projects and case reviews.
- Interact with patients by telephone and in person to identify and meet their needs, provide assisted or unassisted referrals and resources, and conduct follow-up as appropriate.
- Perform assigned general clinical and administrative tasks, which may include filing, paperwork processing, data entry, scanning or photocopying, agenda creation and meeting minutes, encounter reports, and scheduling.
- Use discretion when answering routine and complicated questions, refer issues to the appropriate person, and handle confidential and routine information.
- Participate in a team approach to client care and, as assigned, coach, mentor, or lead teammates on special projects.
Benefits
- Competitive salary with excellent benefits.
- Retirement plan with employer match.
- Paid time off, extended sick leave, and paid holidays.
- Medical, dental, vision, FSA, and life insurance.
- Employee discounts and wellness programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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