Patient Health Navigator/Certified Phlebotomy Techinician

Family Health Centers of San Diego•San Diego, CA

4d•$25 - $29•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Patient Health Navigator – as a Patient Health Navigator you are under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of clients. Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects. This role also involves performing venipuncture, finger stick, heel stick, and collection of body fluid specimens, completing required documentation, identifying problems that may adversely affect test performance, maintaining a clean workstation and laboratory area, monitoring lab supplies, adhering to laboratory safety per the FHCSD chemical hygiene plan, performing specimen handling and processing, inputting order entry, pending log and cancellation of specimens, performing clerical duties related to reporting of results, and performing Point-of-Care Waived Tests.

Requirements

High School diploma (or GED equivalent) required or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
Current California license or certificate as a Phlebotomy Technician.
Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
Meet organizational driving requirements.

Nice To Haves

2 years of experience with health education or working in the medical/health related field preferred.
Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Responsibilities

Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment.
Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
Follow all established guidelines for venipuncture, finger stick, heel stick, and collection of body fluid specimens.
Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
Identify problems that may adversely affect test performance or reporting of test results.
Any identified problems require immediate notification to technical CLS supervisor.
Workstation and laboratory areas are kept clean in accordance with departmental and regulatory standards.
Maintain lab supplies and materials at appropriate stock levels.
Monitor and adhere to laboratory safety per the FHCSD chemical hygiene plan and safety processes.
Perform specimen handling, storage of specimens and processing according to Laboratory Procedure Manual.
Follow the Laboratory’s procedures for specimen handling and processing, reporting, and maintaining records of patient test results.
Input order entry, pending log and cancellation of specimens into the computer tracking system.
Perform clerical duties related to reporting of results and distribution in a timely manner.
Perform Point-of-Care Waived Test according to Laboratory Procedure Manual.
Performs other duties as assigned.