Family Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent preferred.
• QMAP certification required.
• First Aid certification required.
• CPR certification required.
• Food Handlers certification required.
• Dementia Training certification required.
• Minimum of five years of experience as a QMAP in an assisted living or memory care setting.
• No professional license required.
• Completion of required drug screening, physical assessment, tuberculosis screening, and background check.
• Driver-record screening applies to positions requiring on-the-job driving.
• Maintain current QMAP qualifications and competency through required training, continuing education, and competency assessments.
• Reliable and punctual attendance is essential.

Nice To Haves

• Experience with administrative duties, electronic documentation, physician orders, and staff training.

Responsibilities

• Provide office and clerical support, including answering phones, greeting visitors, managing secured-door entry and exit, routing messages, filing, scanning, copying, data entry, and routine correspondence.
• Organize, maintain, and update resident files, forms, contact information, and electronic records, and monitor for missing or outdated documentation.
• Process, route, and file physician orders and communication notes; track outstanding signatures and follow-up items, and refer clinical concerns to the nurse or Administrator.
• Schedule and confirm resident medical appointments, maintain calendars, prepare paperwork, and coordinate transportation as directed.
• Communicate with families, representatives, physician offices, pharmacies, and other service providers about appointments, paperwork, routine requests, and messages.
• Assist with pre-admission inquiries, admission packets, resident file preparation, move-in arrangements, and outstanding paperwork.
• Organize and route incident reports, track missing information and timely submissions, and maintain documentation as directed without independently investigating incidents.
• Assist the Administrator with audits, documentation checks, tracking logs, record requests, and survey or inspection preparation.
• Order, receive, inventory, and organize office and designated resident-care supplies; communicate supply needs and assist with purchase documentation.
• Maintain administrative logs, census information, contact lists, room assignments, documentation deadlines, calendars, and checklists.
• Assist with new-employee onboarding, orientation checklists, training schedules, and training and competency records.
• Assist with orientation and training of new QMAPs on established procedures, medication documentation, and office processes under the Administrator’s direction.
• Prepare meeting materials, assist with meeting notes and follow-up lists, and attend and contribute to staff meetings.
• Organize resident transfer or discharge paperwork and maintain emergency contact and preparedness documentation.
• Maintain confidentiality of resident, employee, and organizational information.
• Serve as a backup QMAP and direct care staff member when needed, performing medication administration and resident care only within current qualifications, training, and authorized duties.
• Maintain current QMAP qualifications and competency through required training, continuing education, and competency assessments.
• Treat residents, families, and staff with dignity, respect, and kindness; support resident independence and respect residents’ preferences, life experiences, and cultural and spiritual beliefs.
• Assist residents with personal care, including bathing, grooming, toileting, oral hygiene, incontinence care, catheter and colostomy care, and palliative or post-mortem care.
• Assist residents with transfers, wheelchairs, walkers, mechanical lifts, and repositioning in bed.
• Maintain a clean and safe environment, redirect or assist disoriented residents, follow house rules, and honor resident rights.
• Complete accurate, complete, and timely documentation, including electronic medical records, and provide laundry services as assigned.
• Assist with scheduled activities, activity reminders and escorts, attendance records, mail, visitation systems, and resident appointment readiness.
• Respond to call lights in an appropriate timeframe, prioritize tasks, respond to safety or medical issues, and perform minor first aid.
• Assist dietary staff with setup and cleanup; escort or remind residents to attend meals, assist with menu selections, deliver trays and beverages, and follow safe food practices.
• Observe, monitor, and document residents’ physical and emotional well-being and promptly report changes to the nurse or Administrator.
• Take immediate appropriate action to ensure safety when an incident occurs, document and report incidents, and report suspected abuse, neglect, or misappropriation of resources as required.
• Restock medication carts, drawers, and storage areas with miscellaneous supplies; complete work orders for needed replacements or repairs.
• Follow medication-administration policies and written physician orders; use proper techniques for medication routes and document prescription and non-prescription medications in the facility’s electronic health record.
• Perform vital signs as ordered and follow prescribed parameters when administering medication.
• Safely and accurately fill medication reminder packs for residents going out on pass.
• Maintain medication security, including double-locking controlled drugs and counting them between shifts.
• Reorder medications or notify designated staff when reordering is needed, and follow procedures for reporting medication refusals, errors, and drug reactions.
• Review and respond to emails and calendar invitations, maintain open communication with supervisors and peers, and communicate necessary information and service delays.
• Follow organizational and departmental policies and safety procedures; attend or obtain information from in-services, seminars, and staff meetings; accept constructive feedback and maintain reliable, punctual attendance.