Family Service Warehouse Assistant (Temporary) - 13-030 - SC/ El Cajon

Salvation Army Careers•El Cajon, CA

About The Position

The Warehouse Assistant receives, sorts, organizes, and stores donated goods and serves as an initial point of contact for clients seeking assistance by phone or in person. The role provides basic material assistance to individuals and families, along with information, referrals, and support services as appropriate. The assistant participates in regular and special food distributions and related community service programs, documents client services, maintains records, and enters information into Salvation Army software systems, including WellSky. The position also provides general office, administrative, and operational support to Family Services programs and activities. As needed, the assistant may operate Salvation Army vehicles to collect donations, transport goods, and support food distribution efforts. The role calls for excellent customer service, teamwork, and commitment to serving people with dignity and compassion. This is a temporary position running from November 23, 2026, through February 26, 2027.

Requirements

Experience working effectively with clients, staff, and others from diverse backgrounds and with diverse interests.
Valid California Driver’s License and a clean driving record.
Ability to complete Salvation Army driver training.
Ability to pass a background check and complete standard Protecting the Mission training in accordance with Salvation Army policy.
Good oral and written communication skills.
Organizational skills and the ability to manage multiple tasks and complete programs on time.
Ability to work both independently and as part of a team.
Maturity and sound judgment in making decisions in the best interests of the East County Red Shield and clients, and willingness to seek supervision or consultation when needed.
Ability to demonstrate personal and professional cleanliness, tidiness, and neatness.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; lift up to 75 pounds; grasp, push, and pull objects; and reach overhead.
Ability to operate a computer, fax machine, and telephone, and learn new software.

Nice To Haves

Knowledge of Salvation Army policies and procedures.

Responsibilities

Receive, inspect, sort, weigh, record, and store donated food, clothing, household goods, and other items.
Keep the warehouse and pantry organized, safe, and efficient by stocking shelves, rotating inventory, and storing items in designated locations.
Track donations, distributions, and stock levels to support program operations.
Maintain accurate donation, inventory, distribution, financial assistance, and in-kind assistance records in accordance with Salvation Army policies and reporting requirements.
Prepare food, supplies, and materials for distributions and assist with food pantry operations.
Participate in weekly food distributions, holiday assistance programs, and other Family Services initiatives.
Maintain clean, orderly, and safe warehouse, pantry, storage, and distribution areas.
Greet clients, visitors, and community members professionally and compassionately.
Conduct basic client intake and initial needs assessments and provide material assistance, information, resources, or referrals within program guidelines.
Receive, screen, and route incoming calls; provide information, take messages, and direct inquiries to appropriate personnel.
Enter client, service, and program information into Salvation Army systems, including WellSky, and complete required statistical, service, Gift-in-Kind, and other reporting accurately and on schedule.
Protect confidential client, donor, volunteer, and organizational information.
Assist with filing, correspondence, appointment support, and other Family Services administrative duties.
Maintain positive professional relationships with clients, volunteers, donors, community partners, and outside agencies.
Assist with special assistance programs, including utility assistance, rent assistance, FEMA-related services, seasonal programs, and other initiatives as assigned.
Occasionally operate Salvation Army vehicles to transport donations, food, or other program materials; maintain vehicle cleanliness, mileage logs, and related documentation when assigned.
Assist with Emergency Disaster Services and disaster response activities as needed.
Attend required meetings, trainings, and organizational activities.
Perform other duties as assigned.