Store Customer Service Specialist - Part Time (El Cajon)

Sherwin-Williams•El Cajon, CA

3d•Onsite

About The Position

The Store Customer Service Specialist supports the success of the retail store by serving wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending appropriate solutions. The role focuses on delivering excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and meeting sales goals. Duties include customer contact and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. A review of criminal history is required to protect the business, customers, staff, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Provide excellent sales service and ensure high customer satisfaction.
Assist customers in person and by phone by determining their needs and presenting suitable products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain accurate work-order files and formulas.
Retrieve appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options with customers.
Follow inventory-control procedures.
Suggest ways to improve sales.