Sales Lead - El Cajon (College Store)

Salvation Army Careers•San Diego, CA

17h•Onsite

About The Position

The Sales Lead supports the Store Manager in daily retail operations and helps provide customers with a strong selection, exceptional service, and a well-organized store. The role is accountable for meeting sales and income budget expectations and managing expenses to maximize profitability. It also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program by working with program staff and supporting effective Work Therapy Assignments. The Sales Lead assumes responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Must pass a background check, including a Criminal History and Sex Offender Registry check.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively in challenging situations, seeking clarification, and responding appropriately to questions.
Written communication skills, including writing clearly, editing for spelling and grammar, presenting numerical data accurately, and reading and interpreting written information.
Teamwork skills, including balancing team and individual responsibilities and building positive team spirit, morale, and commitment to established goals, values, and objectives.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent, and discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule employees to ensure appropriate store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, especially time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service, community relations, and strategies that improve the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work efficiently and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Ensure safety measures comply with ARC policy and government regulations, report safety issues and incidents immediately, and assist with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.