Sales Lead - El Cajon (College Store)

The Salvation Army Southern California•San Diego, CA

About The Position

The Sales Lead supports the Store Manager in daily retail operations and helps meet store sales and income budgets while managing expenses and maximizing profitability. The role promotes a well-organized store, exceptional customer and donor service, and positive community relations. It also supports and mentors Beneficiaries participating in the ARC rehabilitation program, including implementing and monitoring Work Therapy Assignments in partnership with program staff. When the Store Manager and/or Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, including personnel, scheduling, cash handling, store security, and property protection. The position may require transfer or relocation to another store based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Manage day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When both managers are absent, schedule store employees for appropriate store and donation-center coverage, coordinate team meetings, coach and train employees, and process required paperwork, particularly time-and-attendance records.
Promote customer and donor satisfaction through excellent service and strategies that improve the customer experience; maintain community relations.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates meet daily processing goals effectively and efficiently.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When both managers are absent, protect store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Maintain safety measures consistent with ARC policy and governmental regulations, report safety issues and incidents immediately, and assist with mandatory weekly store meetings and their documentation.
Complete written or verbal tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.