Part-Time Store Customer Service Specialist

Sherwin-Williams • Kapaa, HI

11d • Onsite

About The Position

The Store Customer Service Specialist works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, recommend suitable solutions, resolve customer concerns, and support customer satisfaction. The role includes staying current on product features, maintaining product and store presentation standards, providing excellent service, and consistently working toward store sales goals. The position is based at Store #8587, 4-771 Kuhio Hwy Ste 113, Kapaa, HI 96746.

The role involves customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuables. Sherwin-Williams states that it conducts a criminal-history review for business, operational, and safety reasons.

This is a part-time position. The schedule may include evenings and weekends. The position requires frequent lifting and carrying of up to 50 pounds and occasional lifting and carrying of up to 70 pounds, with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits related to retirement, health care, well-being, and daily commuting; eligibility and offerings may vary. Candidates are directed to the company benefits site for details.
• The company describes employee support through rewards, benefits, flexibility, learning and development opportunities, and an inclusive team and community commitment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed