Part-Time Customer Service Specialist

German American Bank • Evansville, IN

18h • Onsite

About The Position

As a part-time Customer Service Specialist, you will be the first friendly person to greet clients and assist them with their banking needs. The role provides insight into banking, insurance, and wealth management and can help build a foundation for a career in financial services.

You will work face-to-face with clients at a branch, manage a cash drawer, assist clients and team members, identify client needs, and educate clients about German American products and services. You will verify account information, perform loan and deposit transactions, and guide clients through friendly, meaningful conversations when they are unsure what to do next.

Success in the role requires maintaining confidentiality, listening carefully to understand clients, and identifying opportunities to serve them better and build lasting relationships. Training will be provided for other aspects of the role. Employees must follow applicable banking laws and regulations, as well as German American policies and procedures. Applicants should expect pre-employment screening. The employer may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans.

Requirements

• Maintain confidentiality.
• Listen closely to understand customer needs.
• Identify opportunities to better serve customers and build long-lasting relationships.

Nice To Haves

• Bilingual or multilingual ability.
• Customer service experience.
• Cash-handling experience.

Responsibilities

• Greet clients and assist them with their banking needs at a branch location.
• Manage a cash drawer.
• Assist clients and team members.
• Identify client needs and educate clients about German American products and services.
• Verify account information and perform loan and deposit transactions.
• Guide clients through friendly, meaningful conversations and help them determine their next steps.
• Maintain confidentiality, listen closely, and identify opportunities to better serve clients and strengthen relationships.
• Adhere to banking laws and regulations and German American policies and procedures.

Benefits

• Paid time off.
• Education assistance program.
• Paid family bonding leave.
• Service awards.
• Financial benefits, including a 401(k) match, stock purchase plan, and loan discounts.
• National and local discounts on computers, vacations, phones, and retail shopping.
• Free checking account, checks, and discounted bank services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed