Customer Service Specialist - Part-time

Sherwin-Williams • Denver, CO

7d • Onsite

About The Position

The Customer Service Specialist supports the success of a Sherwin-Williams retail store by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role promptly addresses customer concerns, maintains knowledge of product features, and helps preserve the quality and visual standards of store products and displays while delivering excellent service and meeting sales goals. The part-time position is at the Green Valley Ranch Store #703484, 4601 Tower Rd, Denver, CO 80249. Duties involve contact with customers, potentially including minors, and access to payments, electronic equipment, personal information, merchandise, and other valuables; the company states that a criminal-history review is necessary to protect its business and the safety of customers, staff, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Eligible for health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Generous time-away-from-work package, including vacation, holidays, and military leave.
• Additional benefits information is available through the company's benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed