Customer Service Specialist - Part-time
About The Position
Customer Service Specialists support retail store success by working with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They resolve customer concerns promptly, stay current on product features, maintain product and store presentation standards, and provide excellent customer service while meeting sales goals. This is a part-time position at the Green Valley Ranch Store #703484, located at 4601 Tower Rd, Denver, CO 80249. The role involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for health benefits, including prescription savings and virtual physician visits, retirement and savings benefits, and a time-away-from-work package that includes vacation, holidays, and military leave.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for an employment work visa now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.
Nice To Haves
- Valid, unrestricted driver’s license.
- High school diploma or GED.
- At least one year of experience working in delivery, retail, or customer service.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language, including Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive, trust-based relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications, as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist with deliveries, as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Stay knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Benefits
- Health benefits, including prescription savings and virtual physician visits.
- Retirement and savings benefits.
- Time-away-from-work package including vacation, holidays, and military leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
