Customer Service Specialist - Part-time

Sherwin-Williams • Littleton, CO

7d • Onsite

About The Position

The Customer Service Specialist supports retail store success by assisting wholesale and retail customers in identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The role resolves customer concerns, maintains up-to-date product knowledge and store presentation standards, and delivers excellent service while meeting sales goals.

The position is part-time at Store #707735, located at 13134 W Ida Ave, Littleton, CO 80127. Duties include customer contact, handling cash and other payment methods, and access to electronic equipment, personal information, merchandise, and other valuable items. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

This position is eligible for health benefits, including prescription savings and virtual physician visits, retirement and savings benefits, and a time-away package that includes vacation, holidays, and military leave. The job also includes physical tasks such as retrieving products from shelves and floor stacks, lifting and carrying materials, stocking, cleaning equipment, and loading or unloading delivery trucks.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Eligible for health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Time-away package including vacation, holidays, and military leave.
• Additional benefits may be available; candidates are directed to the company benefits website for details.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed