Remote Customer Service Specialist Part-Time

Ferrellgas • Verona, NY

10d • Remote

About The Position

Ferrellgas is hiring a remote, part-time Customer Service Specialist. The role is not office-based, but candidates should live in close proximity to the recruiting area. The specialist provides customer service through inbound and outbound communications, supports customers, and works with internal teams to deliver a high-quality experience and help drive business growth. Starting pay is $17.00 per hour, depending on experience and qualifications. Ferrellgas provides paid, hands-on training.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data-entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Respond to customers by phone, chat, social media, and email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Use resolution techniques to satisfy customer requests and reduce follow-up questions.
• Schedule delivery orders and use basic negotiation skills when addressing issues for new and returning customers.
• Handle general customer issues, including service-order entry, emergency scripts, closing uncontrollable-loss accounts, general contract information, and basic pricing questions.
• De-escalate basic customer situations in accordance with the customer complaint resolution policy.
• Send customers copies of statements and invoices.
• Perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a company match.
• Employee Stock Ownership Plan (ESOP).
• Paid time off (PTO).
• Paid training.
• Employee discounts, including propane savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED