Remote Customer Service Specialist Part-Time
About The Position
Ferrellgas is hiring a remote, part-time Customer Service Specialist. The role is not office-based, but the employee should be located in close vicinity to the recruiting area. The specialist provides customer service through inbound and outbound communications, supports customers, and collaborates with internal teams to deliver a high-quality experience and help drive business growth. The position involves addressing customer needs across phone, chat, social media, and email; maintaining customer accounts; arranging deliveries; resolving service and billing issues; and meeting company performance standards.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills, with typing and data-entry experience.
- Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
- Proficiency in Microsoft Office, including Excel, Word, and Access.
- Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the United States.
- Must not require employment visa sponsorship now or in the future.
Responsibilities
- Answer phone, chat, social media, and email inquiries politely, courteously, and professionally.
- Work with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Accurately maintain accounts and update account information.
- Use resolution techniques that satisfy customer requests and reduce follow-up questions.
- Schedule delivery orders and use basic negotiation skills to address issues with new and returning customers.
- Handle general customer matters, including service order entry, emergency scripts, closing uncontrollable-loss accounts, general contract information, and basic pricing questions.
- De-escalate basic customer situations according to the customer complaint resolution policy.
- Send customers copies of statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone.
- Support setup of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Benefits
- Starting pay of $17.00 per hour, depending on experience and qualifications.
- 401(k) with a company match.
- Employee Stock Ownership Plan (ESOP).
- Paid time off (PTO).
- Paid, hands-on training.
- Employee discounts, including propane savings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
