Customer Service Specialist Part-Time

Ferrellgas • Weslaco, TX

2d

About The Position

Ferrellgas is hiring a part-time Customer Service Specialist to provide customer service through inbound and outbound communications. The role supports customers, collaborates with internal teams to deliver a high-quality customer experience, and helps drive business growth. The specialist handles inquiries and account matters, assists with orders and payments, and works to resolve customer concerns professionally.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data entry experience.
• Excellent written and verbal communication skills, with an emphasis on team building and developing positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Answer phone, chat, social media, and email inquiries in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Resolve customer requests using techniques that satisfy customers and reduce additional questions.
• Schedule delivery orders and use basic negotiation skills for issues involving new and returning customers.
• Handle general customer issues, including service order input, emergency scripts, closing uncontrollable loss accounts, general contract information, and basic pricing questions.
• De-escalate basic customer situations by following the customer complaint resolution policy.
• Send customers copies of statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a generous company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off (PTO)
• Paid training
• Employee discounts, including propane savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED