Part-Time Customer Service Specialist

German American Bank • Whitehall, OH

7d • Onsite

About The Position

The part-time Customer Service Specialist is the first point of contact for clients at a branch and assists them with their banking needs. The position offers exposure to banking, insurance, and wealth management as a foundation for a career in financial services.

The specialist works face-to-face with clients, manages a cash drawer, assists clients and team members, identifies client needs, and educates clients about German American products and services. The role also involves verifying account information, completing loan and deposit transactions, and guiding clients through friendly, meaningful conversations.

Requirements

• Maintain confidentiality.
• Listen closely to understand customers and identify opportunities to serve them better.

Nice To Haves

• Bilingual or multilingual ability.
• Customer service experience.
• Cash-handling experience.

Responsibilities

• Greet clients and assist them with their banking needs at the branch.
• Work face-to-face with clients and manage a cash drawer.
• Assist clients and team members.
• Identify client needs and educate clients about German American products and services.
• Verify account information and perform loan and deposit transactions.
• Guide clients who are unsure where to go next through friendly, meaningful conversations.
• Maintain client confidentiality, listen closely, and identify opportunities to better serve customers and strengthen relationships.

Benefits

• Paid time off.
• Education assistance program.
• Paid family bonding leave.
• Service awards.
• 401(k) match.
• Stock purchase plan.
• Loan discounts.
• National and local discounts on computers, vacations, phones, and retail shopping.
• Free checking account, checks, and discounted bank services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed