Part-Time Store Customer Service Specialist

Sherwin-Williams • Lihue, HI

11d • Onsite

About The Position

This part-time retail position is essential to the success of Sherwin-Williams stores. Customer Service Specialists work with wholesale and retail customers to identify needs, answer questions about Sherwin-Williams products, recommend suitable solutions, resolve concerns, and support customer satisfaction. They maintain knowledge of product features and help preserve the quality and visual standards of the products and store while meeting sales goals.

The selected individual will work at Store #8533, 1865 Haleukana St., Lihue, HI 96766. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants, must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being, and commuting; eligibility may depend on hiring circumstances.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow one's contribution.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed