Store Customer Service Specialist - Part Time (El Cajon)

Sherwin-Williams • El Cajon, CA

4d • Onsite

About The Position

This part-time position is based at Sherwin-Williams Store 701523 in El Cajon, California. Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, recommend solutions, resolve concerns, and support customer satisfaction. They stay current on product features and help maintain the quality and visual standards of the products and store while working toward store sales goals.

The job involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role may include sales-floor and warehouse tasks such as retrieving and handling products, tinting and mixing products, stocking shelves, setting up displays, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries. Scheduled hours may include evenings and weekends. Employees must be able to retrieve materials and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being, and commuting; eligibility and offerings are described on its benefits website.
• The company highlights opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and commitment to its communities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed