Family Service Warehouse Assistant (Temporary) - 13-030 - SC/ El Cajon

The Salvation Army Southern California•El Cajon, CA

About The Position

The Warehouse Assistant receives, sorts, organizes, and stores donated goods and serves as an initial point of contact for clients seeking assistance by phone or in person. The position provides basic material assistance, information, referrals, and support services to individuals and families in need. The role supports regular and special food distributions and other community service programs. It includes documenting client services, maintaining records, entering data into Salvation Army systems such as WellSky, and providing general administrative and operational support to Family Services programs. As needed, the Warehouse Assistant may operate Salvation Army vehicles to collect donations, transport goods, and assist with food distribution. The position requires excellent customer service, teamwork, and service to individuals and families with dignity and compassion.

Requirements

Experience working effectively with clients, staff, and others from diverse backgrounds and with diverse interests.
Valid California Driver’s License and a clean driving record.
Ability to complete Salvation Army Driver’s training.
Pass a background check.
Complete Protecting the Mission training and a background check in accordance with Salvation Army policy.
Good oral and written communication skills.
Organizational skills and ability to manage multiple tasks and complete programs on time.
Knowledge of vehicle operations.
Ability to work both independently and as part of a team.
Demonstrate maturity and judgment, and seek supervision or consultation when needed.
Maintain personal and professional cleanliness, tidiness, and neatness.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; lift up to 75 pounds; grasp, push, pull, and reach overhead.
Ability to operate a computer, fax machine, and telephone and learn new software.

Nice To Haves

Knowledge of Salvation Army policies and procedures.

Responsibilities

Receive, inspect, sort, weigh, record, and store donated food, clothing, household goods, and other items.
Keep the warehouse and pantry organized, safe, and efficient by stocking shelves, rotating inventory, and storing items in designated locations.
Track donations, distributions, and stock levels to support program operations.
Maintain accurate records of donation weights and values, inventory activity, distributions, and financial and in-kind assistance.
Prepare food, supplies, and materials for regular and special distributions and assist with food pantry operations.
Participate in weekly food distributions, holiday assistance programs, and other Family Services initiatives.
Keep warehouse, pantry, storage, and distribution areas clean, orderly, and safe.
Greet clients, visitors, and community members professionally and compassionately.
Conduct basic client intake and initial needs assessments and identify appropriate assistance, resources, or referrals.
Provide basic material assistance and information about services and community resources within program guidelines.
Screen and route incoming calls, provide information, take messages, and direct inquiries.
Enter client, service, and program information into Salvation Army systems, including WellSky, and maintain timely, accurate records.
Complete statistical reporting, service documentation, Gift-in-Kind reporting, and other required records on schedule.
Protect confidential client, donor, volunteer, and organizational information.
Perform general office duties, including filing, correspondence, appointment support, and other Family Services administrative tasks.
Maintain professional relationships with clients, volunteers, donors, community partners, and outside agencies.
Assist with utility assistance, rent assistance, FEMA-related services, seasonal programs, and other special initiatives.
Occasionally operate Salvation Army vehicles to transport donations, food, and other program materials; maintain vehicle cleanliness, mileage logs, and related documentation when assigned.
Assist with Emergency Disaster Services operations and disaster response as needed.
Attend required meetings, trainings, and organizational activities.
Perform other duties as assigned.