Guest Services Associate-13-030- SC/ El Cajon

The Salvation Army Southern California•El Cajon, CA

12d

About The Position

The Guest Services Associate serves as the primary point of contact for members, guests, clients, volunteers, and visitors to the Red Shield Center and Corps campus. The role creates a welcoming, safe, and professional environment by providing customer service, accurate information, and timely assistance. The associate supports daily operations by greeting and directing visitors, facilitating access to programs, responding to inquiries, and helping provide a positive experience that reflects The Salvation Army’s mission and values.

Requirements

Ability to communicate effectively with customers, peers, and supervisors.
Maintain confidentiality of client information.
Obtain First Aid/CPR/AED certification within the first 90 days of employment.
Maintain a professional attitude and approach to problem solving.
Ability to work independently with minimal supervision.
Command of the English language and excellent verbal and written communication skills.
High school diploma or diploma in progress.
Ability to work with children, parents, staff, and groups of varied ages.
Ability to work in a team-oriented environment.
Ability to work in a fast-paced environment and maintain poise under pressure.
Ability to maintain a non-judgmental attitude when working with customers, clients, members, and staff.
Criminal background check and certification for Protect the Mission policies and procedures are required.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously; grasp, push, and pull objects; reach overhead; operate a computer, fax, and telephone; and lift up to 50 pounds.

Nice To Haves

Previous customer service and point-of-sale experience.
Computer experience.

Responsibilities

Provide prompt, courteous, and professional customer service to members, clients, guests, volunteers, and visitors.
Greet visitors, respond to inquiries, direct individuals to programs and services, and create a welcoming environment.
Process memberships, registrations, reservations, and retail transactions accurately and efficiently.
Follow cash-handling procedures, including accepting payments, balancing assigned cash tills, preparing deposits, and documenting transactions.
Promote and communicate information about memberships, programs, activities, special events, and services.
Conduct facility tours and explain amenities, program offerings, and membership benefits to prospective members and guests.
Build positive relationships with members, clients, guests, and community partners through effective communication.
Assist with event preparation, room set-ups, and program activities as assigned.
Monitor interactions to support compliance with Protecting the Mission policies and maintain a safe, respectful environment.
Observe facility conditions and promptly report maintenance, safety, security, or operational concerns to the appropriate supervisor or department.
Keep the reception area and other public-facing spaces organized, clean, and presentable.
Follow operating procedures, departmental guidelines, administrative policies, safety rules, regulations, and emergency procedures.
Attend staff meetings, trainings, and professional development activities as assigned.
Maintain confidentiality of member, client, employee, and organizational information.
Perform other duties as assigned in support of Red Shield Center and Corps operations.