PACE Center Manager (El Cajon)
About The Position
Under the direct supervision of the PACE Senior Program Director, the PACE Center Manager oversees the disciplines and services provided through the PACE Center, including administrative oversight of the day center and PACE clinic. The manager coordinates overall center operations and serves as a liaison between direct care staff and administration. The position leads and coordinates the PACE Interdisciplinary Team (IDT), oversees participant care quality and safety, and coordinates center activities, assessments, meetings, care planning, and 24-hour care delivery. The manager also oversees staffing, employee development and performance, documentation, subcontracted services, regulatory compliance, corrective action plans, and participant grievances and incidents. The role works with PACE leadership, clinicians, technical managers, finance, compliance, marketing, and IT on operations, budgets, care plans, community outreach, and staff proficiency with the PACE Electronic Health Record system. The role requires a bachelor’s degree in a health-related or social service field, or equivalent relevant experience in lieu of a degree; a master’s degree is preferred. CPR and First Aid certification are required, as is at least 3–5 years of management or leadership experience. The position may require evening, holiday, and weekend work and involves physical activity including reaching, bending, stooping, crouching, kneeling, grasping, lifting up to 50 pounds, and transferring participants. Physical clearance and TB clearance are required.
Requirements
- Bachelor’s degree in a health-related or social service field, or equivalent relevant experience in lieu of a degree.
- CPR and First Aid certification.
- Minimum of 3–5 years of management or leadership experience.
- Experience in project management and group facilitation.
- Skills necessary to provide care for geriatric patients.
- Ability to thrive in a team environment and demonstrate organizational and supervisory skills.
- Ability to effectively handle difficult and unusual interpersonal situations.
- Meet the standardized competencies established by SYH PACE and approved by CMS for the position.
- Physical clearance for reaching, bending, stooping, crouching, kneeling, and grasping; full range of motion; ability to lift 50 pounds and lift and transfer participants; and TB clearance.
- Complete pre-employment requirements, including I-9, physical, positive background and reference checks, a complete application, new-hire orientation, and pre-employment PPDs.
Nice To Haves
- Master’s degree in a health, business, or social service field.
Responsibilities
- Supervise, lead, and coordinate PACE Interdisciplinary Team (IDT) Moderators to support regulatory compliance.
- Recruit, select, orient, and train employees; maintain a safe, secure, and legally compliant work environment; and develop employee growth opportunities.
- Communicate job expectations, manage employee performance through coaching, counseling, and discipline, conduct nursing-team performance evaluations, prepare work schedules, and ensure employees have the resources they need.
- Coordinate center activities, including care planning and implementation, interdisciplinary conferences and daily meetings, family conferences, and initial and periodic assessments.
- Coordinate day-center services and activities with the PACE Day Center Assistant Manager and ensure regulatory compliance and appropriate staffing ratios.
- Coordinate and maintain subcontracted services in collaboration with the Senior Compliance Analyst.
- Represent PACE in the community.
- Manage the PACE Center budget with the PACE Director, communicate center operations and needs to Finance, review monthly expenses, identify budget variations, and participate in budget planning and review.
- Facilitate IDT meetings and recurring Intake and Assessment meetings to regularly review participant cases.
- Oversee the quality and safety of participant care at the PACE Center and in the community, including at home, in nursing care facilities, and during hospitalizations.
- Serve as a liaison among disciplines, administration, and direct staff.
- Work with primary care physicians, technical managers, and leaders to develop and implement individualized participant care plans.
- Coordinate with Marketing to promote PACE services and arrange friendly visits for new candidates at the center.
- Coordinate activities related to new participants and coordinate 24-hour care delivery.
- Engage with PACE Administration on program development, including working committees and project development and implementation.
- Oversee the cohesiveness and accuracy of documentation in participant medical records.
- Become proficient as a super user of the PACE Electronic Health Record system and work with IT to ensure initial and ongoing staff training and appropriate use.
- Ensure compliance across program operations and prepare timely Corrective Action Plans as needed for applicable oversight bodies.
- Investigate, monitor, and track PACE service delivery lifecycle issues, participant grievances, and incidents to ensure prompt resolution.
- Provide oversight for and coordinate day-center activities and services.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
