PACE Center Manager (El Cajon)

San Ysidro Health•El Cajon, CA

10d

About The Position

Under the direct supervision of the PACE Senior Program Director, the PACE Center Manager oversees the disciplines and services provided through the PACE Center, including administrative oversight of the day center and PACE clinic. The manager coordinates overall center operations and serves as a liaison among direct care staff, disciplines, and administration. The role oversees staff recruitment, selection, orientation, training, scheduling, performance management, and evaluation of the nursing team. It coordinates center activities, care planning, assessments, interdisciplinary meetings, family conferences, day center services, and care delivery. The manager oversees participant care quality and safety, documentation, subcontracted services, regulatory compliance, and resolution of participant grievances and incidents. The manager works with PACE leadership, clinical staff, the finance department, IT, marketing, and other teams on budgets, program development, community representation, EHR training and use, and participant services. The role may require evening, holiday, and weekend work and involves physical tasks including lifting and transferring participants.

Requirements

Bachelor’s degree in a health-related or social service field, or equivalent relevant experience in lieu of a degree.
CPR and First Aid certification.
Minimum 3–5 years of management or leadership experience.
Experience in project management and group facilitation.
Skills necessary to provide care for geriatric patients.
Ability to thrive in a team environment and strong organizational and supervisory skills.
Ability to effectively handle difficult and unusual interpersonal situations.
Meet the standardized competencies established by SYH PACE and approved by CMS for the position.
Physical clearance for reaching, bending, stooping, crouching, kneeling, and grasping; full range of motion; ability to lift 50 lbs. and lift and transfer participants; and TB clearance.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, and pre-employment PPDs.

Nice To Haves

Master’s degree in a health, business, or social service field.

Responsibilities

Supervise, lead, and coordinate PACE Interdisciplinary Team (IDT) Moderators to support compliance with PACE regulations.
Oversee recruiting, selecting, orienting, and training employees; maintain a safe, secure, and legal work environment; and develop employee growth opportunities.
Communicate job expectations, manage employee performance through coaching, counseling, and discipline, conduct nursing team performance evaluations, prepare work schedules, and ensure staff have necessary resources.
Coordinate center activities, including care planning and implementation, interdisciplinary conferences and daily meetings, family conferences, and initial and periodic assessments.
Coordinate day center services and activities with the PACE Day Center Assistant Manager and ensure compliance with state regulations and staffing ratios.
Coordinate and maintain subcontracted services in collaboration with the Senior Compliance Analyst.
Represent PACE in the community.
Manage the PACE Center budget with the PACE Director, communicate with the finance department about center operations and needs, review monthly operating expenses, identify budget variations, and participate in budget planning and review.
Facilitate IDT meetings and recurring Intake and Assessment meetings to review participant cases.
Oversee participant care quality and safety at the PACE Center and in the community, including at home, in nursing care facilities, and during hospitalizations.
Serve as a liaison among disciplines, administration, and direct staff.
Work with primary care physician staff, technical managers, and leaders to develop and implement individualized participant care plans.
Coordinate with marketing to promote PACE services in the community and arrange friendly visits for prospective participants at the PACE Center.
Coordinate activities related to new participants and coordinate 24-hour care delivery.
Engage with PACE Administration on program development, including working committees and project development and implementation.
Oversee the cohesiveness and accuracy of documentation in participant medical records.
Become proficient in the PACE Electronic Health Record (EHR) system and work with IT to ensure initial staff training, ongoing proficiency, and appropriate EHR use.
Ensure compliance across program operations and prepare corrective action plans as needed and in a timely manner for CMS, DHCS Clinic, Department of Education, and DHCS Office of Long Term Care requirements.
Investigate, monitor, and track PACE service provision lifecycles, participant grievances, and incidents to ensure prompt resolution.
Provide oversight for and coordinate day center activities and services.
Perform other duties as assigned.