Guest Services Associate-13-030- SC/ El Cajon

Salvation Army Careers•El Cajon, CA

11d

About The Position

The Guest Services Associate serves as the primary point of contact for members, guests, clients, volunteers, and visitors to the Red Shield Center and Corps campus. The role creates a welcoming, safe, and professional environment by providing customer service, accurate information, and timely assistance. It supports daily operations through greeting and directing visitors, facilitating program access, responding to inquiries, and helping provide a positive experience that reflects The Salvation Army’s mission and values. The associate processes memberships, registrations, reservations, and retail transactions; follows cash-handling procedures; promotes programs and services; conducts facility tours; assists with events and room set-ups; and helps maintain safe, orderly, and welcoming public spaces. The position also requires following operating, administrative, confidentiality, and safety procedures, attending assigned meetings and trainings, and performing other duties in support of center and Corps operations.

Requirements

High school diploma or diploma in progress.
Ability to communicate effectively with customers, peers, and supervisors.
Maintain confidentiality of all client information.
Must have or obtain First Aid/CPR/AED certification within the first 90 days of employment.
Maintain a professional attitude and approach to problem solving.
Ability to work independently with minimal supervision.
Command of the English language and excellent verbal and written communication skills.
Ability to work with children, parents, staff, and people of varied ages and groups.
Ability to work in a team-oriented environment.
Ability to work in a fast-paced environment and maintain poise under pressure.
Ability to maintain a non-judgmental attitude when working with customers, clients, members, and staff.
Criminal background check is required, along with certification for Protect the Mission policies and procedures.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously.
Ability to grasp, push, and pull objects such as files and file-cabinet drawers, and reach overhead.
Ability to operate a computer, fax, and telephone.
Ability to lift up to 50 lbs.

Nice To Haves

Previous customer service and point-of-sale experience preferred.
Computer experience helpful.

Responsibilities

Provide prompt, courteous, and professional assistance to members, clients, guests, volunteers, and visitors.
Greet visitors, respond to inquiries, direct people to programs and services, and create a welcoming environment.
Process memberships, registrations, reservations, and retail transactions accurately and efficiently.
Follow cash-handling procedures, including accepting payments, balancing assigned cash tills, preparing deposits, and documenting transactions.
Promote and communicate information about memberships, programs, activities, special events, and services.
Conduct facility tours and explain amenities, program offerings, and membership benefits.
Build positive relationships with members, clients, guests, and community partners through effective communication.
Assist with event preparation, room set-ups, and program activities as assigned.
Monitor interactions to support compliance with Protecting the Mission policies and maintain a safe, respectful environment.
Observe facility conditions and report maintenance, safety, security, or operational concerns to the appropriate supervisor or department.
Keep reception and work areas organized, clean, professional, and presentable.
Follow Red Shield Center operating procedures, departmental guidelines, and administrative policies.
Observe and promote safety rules, regulations, and emergency procedures.
Attend staff meetings, trainings, and professional development activities as assigned.
Maintain confidentiality of member, client, employee, and organizational information.
Perform other duties as assigned in support of Red Shield Center and Corps operations.