Medical Assistant

Family Health Center of Marshfield•Marshfield, WI

About The Position

The Medical Assistant (MA) is a vital member of the healthcare team who supports high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. The role emphasizes professionalism, teamwork, and medically appropriate care. The MA prepares exam rooms and clinical materials using aseptic technique, assists providers with exams and treatments, performs clinical testing and specimen collection, and obtains and documents patient information in the EMR. The role also supports patient education, communication, scheduling, registration, referrals, records, payments, and provider schedule maintenance. The MA must follow relevant emergency procedures and maintain reliable attendance and adherence to scheduled work hours.

Requirements

Completion of an accredited Medical Assistant program.
Excellent written and verbal communication skills.
Keyboard, computer, and telephone proficiency.
Basic Life Support (BLS) certification at time of hire or within three months of employment.

Nice To Haves

At least one year of experience in a clinical or community health setting is preferred.
Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) is preferred.

Responsibilities

Prepare exam rooms and clinical materials using aseptic technique; maintain cleanliness and restock rooms according to inventory standards.
Assist providers with examinations, procedures, and treatments.
Administer injections and immunizations within scope and under provider orders.
Perform venipuncture and point-of-care testing; prepare and collect laboratory specimens according to provider orders.
Instruct patients about tests and procedures as directed.
Obtain and accurately and promptly document patient history, vital signs, and other data in the EMR.
Support prescription preparation and patient education as directed.
Communicate professionally and compassionately with patients; collect their concerns and accurately relay them to providers or appropriate staff.
Assist with patient registration, scheduling, and appointment coordination as needed.
Process provider orders and prepare necessary forms and referrals.
Ensure appropriate documentation for services; charge entry is not required.
Use EMR and related systems proficiently to support patient care and maintain accurate, up-to-date clinical documentation.
Remain current in emergency procedures relevant to the role.
Maintain adherence to scheduled work hours and regular, reliable attendance.
Operate computer and telephone systems to schedule, register, check patients in and out, update appointments, and coordinate ancillary tests and procedures accurately and efficiently.
Send and receive letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
Accept patient payments, apply them to correct accounts, reconcile deposits, and monitor payment plans for timely compliance.
Process referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.
Maintain and update provider schedules to optimize appointment availability and resource allocation.
Perform other duties as assigned.