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Executive Director of Student Financial Services

University of Montana•Missoula Mountain Campus, MT

About The Position

The University of Montana invites applications for an Executive Director of Student Financial Services. Reporting to the Chief Enrollment Officer, the Executive Director provides strategic leadership for Financial Aid and Student Accounts, supporting an integrated, student-centered approach to financial services. The role advances institutional strategy, operational effectiveness, regulatory compliance, and financial stewardship across the division, and serves as the University’s senior leadership position for student financial services. The Executive Director collaborates across campus to support enrollment, student success and retention, and institutional effectiveness. The position leads organizational development, continuous improvement, and integration of systems, processes, and services to enhance students’ financial experience. It provides executive oversight of Financial Aid, Scholarships, Student Accounts, related systems and technology, and coordinated financial services. The role also leads departmental directors and managers and advises the University on student financial services priorities and emerging regulatory, technological, and enrollment needs. This is a full-time, 1.0 FTE MUS Contract position. A comprehensive and competitive benefits package is offered, including an insurance package, mandatory retirement plan, partial tuition waiver, and wellness program. A background check is required before an offer of employment. The University requires proof of authorization to work in the United States before final hiring and notes that it may be limited in its ability to offer H-1B sponsorship.

Requirements

  • Bachelor’s degree.
  • At least seven years of progressively responsible leadership experience in higher education student financial services, including significant responsibility for financial aid, student accounts, bursar operations, or related financial services.
  • Demonstrated experience leading and managing complex operational functions and supervising professional staff.
  • Experience managing regulatory compliance, implementing technology solutions, and leading organizational improvement initiatives.
  • Demonstrated commitment to collaboration, innovation, and service.

Nice To Haves

  • Master’s degree.
  • Experience overseeing both Financial Aid and Student Accounts operations is strongly preferred.

Responsibilities

  • Provide executive leadership and strategic direction for Student Financial Services, aligning Financial Aid, Scholarships, Student Accounts, and related functions with affordability, enrollment, and student success.
  • Oversee Financial Aid and Student Accounts operations, ensuring accurate, timely, efficient, student-centered, and compliant delivery of financial aid, billing, payments, refunds, and account services.
  • Lead integration of financial aid, billing, scholarships, and student employment into a coordinated student financial success one-stop service model, including service standards, outreach, and financial education.
  • Direct the strategic use of institutional financial resources, establish policies and procedures, and ensure compliance with federal, state, and institutional regulations, audits, and reporting requirements.
  • Provide executive oversight of Student Financial Services systems, technology, data governance, and process improvement in partnership with Information Technology and campus stakeholders.
  • Collaborate with Finance, Treasury, Enrollment Services, the Registrar, Admissions, Academic Affairs, and other campus partners to advance retention, student success, financial stewardship, and institutional effectiveness.
  • Lead, coach, and develop departmental directors and managers; establish accountability, build organizational capacity, and foster a culture of collaboration, innovation, customer service, and continuous improvement.
  • Serve as the University’s senior advisor on student financial services, translating institutional priorities and emerging regulatory, technological, and enrollment needs into operational strategies, resource decisions, and measurable outcomes.

Benefits

  • Comprehensive and competitive benefits package
  • Insurance package
  • Mandatory retirement plan
  • Partial tuition waiver
  • Wellness program

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