DIRECTOR OF EXECUTIVE CONFERENCE SERVICES
About The Position
The Director of Executive Conference Services oversees the daily operations of a corporate conference center account. This leadership role requires exceptional communication skills, the ability to manage multiple priorities, and proven success in team leadership and client relationship management. The Director ensures consistent delivery of high-quality service standards across all locations. The role leads the account’s strategic direction and operational excellence, cultivates relationships with clients, guests, and internal stakeholders, and develops direct reports to maintain premium service standards. It also champions innovation and continuous improvement, oversees account finances including P&L management and budgeting, and manages daily operations to deliver a consistent, seamless guest experience.
Requirements
- Ten years of events or conference center experience, preferably in a corporate environment.
- Superior quantitative, oral and written communication, problem-solving, and strategizing skills.
- Previous experience managing a budget.
- Conformity to the highest standards of personal integrity and ethical behavior.
- Desire to learn and grow with a hospitality company.
Nice To Haves
- Bachelor’s degree, with hospitality preferred.
Responsibilities
- Lead the account’s strategic direction, operational excellence, and culture of elevated service across all touchpoints.
- Cultivate relationships with the client, guests, and internal stakeholders, delivering a personalized, high-touch experience.
- Develop and empower direct reports, fostering leadership and accountability to uphold premium service standards within their divisions.
- Champion innovation and proactive problem-solving, driving continuous improvement and anticipating client needs.
- Oversee all financial aspects of the account, including P&L management and budgeting, focusing on operational efficiency and value delivery.
- Manage daily operations across all locations, ensuring consistency, attention to detail, and a seamless guest experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Additional paid and/or unpaid time off may be available in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Director
