Director of Catering & Conference Services
About The Position
The Director of Catering & Conference Services leads the resort’s catering and conference services operations, from event conversion through execution and client follow-up. The role oversees catering sales, event servicing, forecasting, and team performance while ensuring exceptional guest experiences and achievement of revenue goals. Responsibilities include developing catering revenue strategies; managing and coaching the catering and conference services teams; maintaining client relationships; ensuring accurate booking and space management; collaborating with Operations and Sales; and overseeing meetings, weddings, social events, and other catered programs. The Director is a key leader in driving revenue, operational efficiency, service standards, and client satisfaction. The position reports to the Director of Sales and Marketing.
Requirements
- At least 5 years of progressive hospitality experience, including experience as a Catering Sales Manager, Conference Services Manager, or in a comparable leadership role.
- Experience managing catering sales and conference services for meetings, corporate events, weddings, social events, and other catered programs.
- Strong working knowledge of Delphi/FDC or comparable hotel sales and catering systems, including space management, booking, forecasting, reporting, and contract review.
- Proven ability to review and manage event bookings and contracted space to ensure accuracy and prevent double bookings or operational conflicts.
- Understanding of catering revenue management, forecasting, budgeting, and financial performance.
- Experience leading, coaching, and developing sales and conference services team members and holding them accountable to performance and service standards.
- Strong knowledge of hotel operations and event execution, and ability to collaborate effectively across operational departments.
- Ability to manage client relationships from initial sale through event execution and post-event follow-up.
- Excellent organizational, communication, problem-solving, and interpersonal skills, including ability to manage multiple priorities in a fast-paced environment.
- Ability to identify operational challenges, make sound decisions, and provide solutions while maintaining a high level of client service.
- Strong attention to detail and ability to interpret contracts, event specifications, room blocks, timelines, and operational requirements.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Availability to work a flexible schedule, including evenings, weekends, and holidays, as business demands.
Responsibilities
- Lead catering and conference services operations from event conversion through execution and client follow-up.
- Oversee catering sales, event servicing, forecasting, and team performance.
- Develop catering revenue strategies and help achieve revenue goals.
- Manage, coach, develop, and hold catering and conference services team members accountable to performance and service standards.
- Maintain strong client relationships from initial sale through event execution and post-event follow-up.
- Review event bookings and contracted space to ensure accuracy and prevent double bookings or operational conflicts.
- Collaborate with Banquets, Front Office, Revenue Management, Sales, Operations, and other departments.
- Oversee successful execution of meetings, corporate events, weddings, social events, and other catered programs.
- Support operational efficiency, service standards, guest experience, and client satisfaction.
- Interpret contracts, event specifications, room blocks, timelines, and operational requirements.
- Identify operational challenges, make sound decisions, and provide solutions while maintaining client service.
Benefits
- Health, dental, vision, and life insurance.
- Matching 401(k) after 1 year.
- Meal provided every shift.
- Travel discounts at partner Noble House Hotels around the country.
- Paid holidays and vacation time.
- On Demand Pay, allowing access to pay before payday.
- Career advancement opportunities.
- Nationwide discount program, including theme park, MLB, NFL, and concert tickets.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
