Director of Catering & Conference Services

Kona Kai San Diego, a Noble House Resort • San Diego, CA

2d

About The Position

The Director of Catering & Conference Services leads the resort’s catering and conference services operations, from event conversion through execution and client follow-up. The role oversees catering sales, event servicing, forecasting, and team performance while ensuring exceptional guest experiences and achievement of revenue goals. The Director develops catering revenue strategies, manages and coaches the catering and conference services teams, maintains client relationships, ensures accurate booking and space management, collaborates with Operations and Sales, and oversees meetings, weddings, social events, and other catered programs. This position drives revenue, operational efficiency, service standards, and client satisfaction, and reports to the Director of Sales and Marketing.

Requirements

• At least 5 years of progressive hospitality experience, including experience as a Catering Sales Manager, Conference Services Manager, or in a comparable leadership role.
• Demonstrated experience managing catering sales and conference services for meetings, corporate events, weddings, social events, and other catered programs.
• Working knowledge of Delphi/FDC or comparable hotel sales and catering systems, including space management, booking, forecasting, reporting, and contract review.
• Ability to review and manage event bookings and contracted space accurately and prevent double bookings or operational conflicts.
• Understanding of catering revenue management, forecasting, budgeting, and financial performance.
• Experience leading, coaching, developing, and holding sales and conference services team members accountable to performance and service standards.
• Knowledge of hotel operations and event execution, and ability to collaborate with operational departments.
• Excellent organizational, communication, problem-solving, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to interpret contracts, event specifications, room blocks, timelines, and operational requirements.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as business demands.

Responsibilities

• Lead catering and conference services operations from event conversion through execution and client follow-up.
• Develop strategies to increase catering revenue and achieve revenue goals.
• Oversee catering sales, event servicing, forecasting, and team performance.
• Manage, coach, develop, and hold catering and conference services team members accountable to performance and service standards.
• Maintain client relationships from initial sale through event execution and post-event follow-up.
• Ensure accurate event bookings and space management, preventing double bookings and operational conflicts.
• Collaborate with Operations, Sales, Banquets, Front Office, Revenue Management, and other operational departments.
• Oversee execution of meetings, weddings, corporate events, social events, and other catered programs.
• Manage catering revenue, forecasting, budgeting, and financial performance.
• Identify operational challenges, make sound decisions, and provide solutions while maintaining client service.

Benefits

• Health, dental, vision, and life insurance
• Matching 401(k) after 1 year
• Meal provided every shift
• Travel discounts at partner Noble House Hotels around the country
• Paid holidays and vacation time
• On Demand Pay
• Career advancement opportunities
• Nationwide discount program, including theme park, MLB, NFL, and concert tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed