Executive Director

Heart to Heart Hospice•San Antonio, TX

20d

About The Position

The Executive Director organizes and directs the agency’s ongoing functions, including operational and organizational planning, budgeting, and monitoring progress toward operational and strategic goals. The role ensures interdisciplinary care is provided while ethical business and clinical practices are maintained, and directs staff in carrying out patient admissions, discharges, transfers, revocations, and service provision. The Executive Director employs qualified personnel and ensures staff education, evaluation, orientation, continuing education, competency testing, and performance improvement. The position ensures appropriate staff supervision during all service hours, maintains knowledge of community service systems, and ensures agency services are approved by the hospice. It also oversees compliance, conflict and complaint resolution, budgeting and accounting, financial stability, and evaluation of programs, services, and personnel. Other duties may be assigned as required.

Requirements

Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting and an additional year of experience in a health-related setting; alternatively, have at least a high school diploma or general equivalency degree and at least two years of management or supervisory experience in a health-related setting such as a home and community support services agency, hospital, nursing facility, hospice, outpatient rehabilitation center, psychiatric facility, or licensed healthcare delivery setting serving individuals with functional disabilities.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management.
At least three years of progressive experience managing healthcare operations.
Demonstrated ability to supervise and direct management personnel.
Understanding of business processes and systems that support the healthcare industry.
Experience changing organizational processes to implement standard methods and practices.
Outstanding interpersonal, communication, and presentation skills, along with strong executive presence.
Current state driver’s license, reliable transportation, and ongoing valid and current auto liability insurance.

Nice To Haves

Hospice operations experience.
Knowledge of the Medicare Hospice Benefit.
Experience with EMR or customer relationship software.

Responsibilities

Organize and direct agency functions, including operational and organizational planning, budgeting, and monitoring progress toward operational and strategic goals.
Ensure interdisciplinary care is provided while ethical business and clinical practices are maintained.
Direct staff in the performance of duties, including admission, discharge, transfer, revocation, and provision of services to patients.
Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service and continuing education, competency testing, and performance improvement.
Ensure appropriate staff supervision during all service hours and that support services are available to staff.
Maintain knowledge of service systems in the community served by the agency and ensure services provided are approved by the hospice.
Ensure the agency operates in compliance with federal and state law.
Manage conflict and complaint resolution.
Implement and monitor an effective budgeting and accounting system that promotes patient health and safety and monitors business operations to ensure financial stability.
Evaluate programs, services, and personnel.
Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
Perform other duties as required.