Executive Director, Retail Pricing

CVS Health•Woonsocket, RI

19d

About The Position

The Executive Director of Retail Pricing develops and leads retail pricing strategy to drive customer value, profitable growth, and pricing consistency across the business. The role sets strategic direction for everyday pricing, price architecture, category guardrails, and pricing execution. Pricing decisions should reflect customer behavior, competitive context, financial outcomes, and enterprise priorities. The Executive Director partners with merchandising, promotion, analytics, technology, and operations teams to align pricing with category objectives, promotional activity, and customer growth goals. The position combines strategic pricing leadership with decision governance, modern analytics, and disciplined execution across stores and digital channels. The role also advances data, analytics, optimization tools, and AI-enabled decision support to improve insight generation, scenario evaluation, speed, and consistency. It defines strategic guardrails for pricing decisions and ensures new capabilities are practical, scalable, and embedded in day-to-day work. The Executive Director leads a pricing organization of 25 colleagues and supports their development and performance.

Requirements

15+ years of experience in retail merchandising, pricing strategy, promotions, marketing, product, technology, or related leadership roles.
10+ years of leadership experience, including building high-performing teams, succession planning, and developing strong leaders.
Demonstrated success defining pricing strategy and translating it into business rules, decision frameworks, and measurable business outcomes.
Strong analytical, financial, and strategic problem-solving skills.
Exceptional communication, executive storytelling, and stakeholder management skills.
Proven ability to lead through ambiguity and drive change in a complex, highly matrixed organization.
Experience using advanced analytics, optimization, and modern decision-support capabilities to improve pricing effectiveness.
Strong collaboration and cross-functional influence skills.
Track record of driving disciplined execution and operational delivery at scale.
Bachelor’s degree required.

Nice To Haves

Experience with algorithmic pricing, price optimization, discount strategy, or AI-enabled decision-support tools.
Experience modernizing pricing processes, tools, or decision governance in a complex retail environment.
MBA or advanced degree preferred.

Responsibilities

Develop and lead retail pricing strategy for regular everyday prices, including price architecture, price attributes, category guardrails, and business rules.
Define strategic principles and decision frameworks that balance customer value, competitive positioning, margin objectives, and enterprise priorities.
Ensure pricing decisions are grounded in customer behavior, financial performance, market dynamics, and business strategy.
Partner with merchandising and promotional leaders to align regular pricing strategies with category objectives, promotional activities, and marketing priorities.
Translate pricing strategy into clear priorities, tradeoffs, and decision criteria for cross-functional teams.
Communicate pricing insights, market trends, customer behavior, and competitive dynamics to stakeholders to inform strategic business decisions.
Deliver pricing analytics, modeling, and scenario evaluation to identify profitable growth opportunities and improve pricing performance.
Advance the use of data, optimization tools, and AI-enabled decision support to improve the quality, speed, and consistency of pricing decisions.
Identify limitations in current tools, data, or analytical processes and help shape capability enhancement and modernization priorities.
Facilitate initiatives to assess pricing performance metrics, evaluate pricing effectiveness, and make data-driven recommendations for improvement.
Develop pricing processes, protocols, policies, and guidelines for disciplined execution across stores and digital channels.
Establish governance and decision guardrails that create consistency while allowing appropriate category-level flexibility.
Ensure compliance with regulatory requirements and maintain frameworks supporting pricing integrity, transparency, and operational consistency.
Lead a pricing organization of 25 colleagues, providing direction, coaching, and development.
Build pricing leadership bench strength through succession planning, talent development, and clear performance expectations.
Foster strategic thinking, analytical rigor, collaboration, and continuous improvement across the pricing team.