Engineer Jobs

About The Position

Requirements

• One year of experience in technical customer interaction involving variable frequency drives, general motion controllers, servos, CNCs, PLCs, robotics, or similar industrial controls.
• Understanding of basic applications involving variable frequency drives, general motion controllers, servos, CNCs, PLCs, robotics, or similar industrial controls.
• Detailed working knowledge of electronic test equipment, such as dual-trace storage oscilloscopes, line power analyzers, and digital multimeters, and ability to diagnose electronic circuits.
• Valid driver's license and ability to qualify for a U.S. passport.
• Computer literacy and proficiency with IBM PC and software, including word processing, graphics, and spreadsheets; good typing skills.
• Excellent verbal and written communication skills.

Nice To Haves

• BSEE or BSET, or equivalent technical training or work experience.

Responsibilities

• Provide fast and efficient telephone support to customers for aftermarket services.
• Complete Certified Specialist training and maintain certification by keeping current with product changes.
• Continually improve technical and business skills through in-house and third-party training to support current and non-current Yaskawa products.
• Perform service work promptly, safely, and effectively to the customer's satisfaction.
• Travel as directed by customer needs for assigned field service calls and participate in assigned rotational 24-hour on-call duty.
• Provide timely, accurate, and legible service reports, including expense, time-allocation, warranty-failure, and training reports, as required.
• Enter incoming call information into the business CRM database.
• Under supervision, quote field-installable upgrades, replacement parts, and spare parts.
• Provide customers with migration paths and phone support when new products and retrofit kits are introduced.
• Assist with training and mentoring newly hired service engineers as directed.
• Interface with YAI customers, partners, ASC's, OEMs, authorized third-party service providers, and market channels; recommend program, policy, or procedure changes to management that may improve customer satisfaction.
• Attend industrial trade association shows and events relevant to the position or company.
• Collect and contribute data for Customer Satisfaction reports concerning product quality issues.
• Use and maintain technical documentation and customer data in a central filing system.
• Write technical FAQs for Yaskawa's knowledge management system.

Benefits

• Highly competitive benefit package
• Generous 401(K) plan
• Profit sharing
• Corporate-wide bonus plan
• Educational assistance program offering up to $10,000 a year for graduate courses
• Career opportunities in diverse areas