Engineer Jobs

About The Position

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• At least 4–5 years of experience supporting enterprise IT environments.
• Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, and networking technologies.
• Working knowledge of server, network, telecommunications, and infrastructure support.
• Demonstrated experience troubleshooting and resolving complex technical issues.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
• Experience supporting enterprise infrastructure projects, migrations, and technology deployments.
• Experience working within a geographically dispersed IT support organization.

Responsibilities

• Install, configure, maintain, and support PCs, laptops, tablets, mobile devices, printers, and specialized equipment.
• Install and configure software, troubleshoot issues, and provide technical support to end users.
• Remediate endpoint vulnerabilities and support compliance with enterprise security standards.
• Support enterprise and Business Unit projects, including infrastructure upgrades, deployments, migrations, and other technology initiatives.
• Lead local execution of infrastructure upgrades, technology refreshes, and enterprise IT deployments in accordance with technical standards and operational requirements.
• Deliver Tech Hut and walk-up IT support services.
• Manage PC lifecycle activities, including provisioning, deployment, refresh, asset management, and retirement.
• Provide local infrastructure support for servers, network equipment, telecommunications, and VoIP systems.
• Deliver on-site Smart Hands support and coordinate work with third-party vendors and internal IT teams.
• Administer and support mobile devices and their management platforms.
• Support IT procurement for hardware, software, and related services.
• Manage user access requests, including network share permissions and other access requirements.
• Maintain adherence to local IT security standards, including communications room management, maintenance, and access controls.
• Assist internal compliance and audit teams with IT-related audits and remediation.
• Support satellite offices and remote locations, including travel as required.
• Coordinate and manage site- and regional-level IT vendors.
• Act as a technical escalation point for complex incidents, service requests, and infrastructure issues.
• Participate in root cause analysis, problem management, and remediation to improve reliability and prevent recurring issues.
• Identify opportunities to improve operational efficiency, standardize processes, and enhance Field IT service delivery.
• Support varying service hours as business needs require.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401(k), medical, dental, and vision care.
• On-the-job and cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Competitive benefits package.