IT Operations Engineer

Johnson Controls • York, PA

1d • $79,000 - $105,000

About The Position

The IT Operations Engineer provides information technology operations and infrastructure support, serving as a key resource for Field IT. The role supports delivery, maintenance, and continuous improvement of hardware, software, network, and endpoint technologies across assigned locations. It resolves complex technical issues, supports infrastructure reliability, and assists with enterprise technology initiatives, upgrades, and deployments. Working with business stakeholders, vendors, and IT teams, the engineer helps ensure secure, efficient, reliable technology services and a high-quality end-user experience. The role also supports security, compliance, asset management, and operational process improvement.

The position includes on-site Smart Hands support, walk-up IT support, support for satellite and remote locations, and travel as required. It may require varying service hours according to business needs.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• At least 4–5 years of experience supporting enterprise IT environments.
• Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, and networking technologies.
• Working knowledge of server, network, telecommunications, and infrastructure support.
• Demonstrated experience troubleshooting and resolving complex technical issues.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
• Experience supporting enterprise infrastructure projects, migrations, and technology deployments.
• Experience working within a geographically dispersed IT support organization.

Responsibilities

• Install, configure, maintain, and support PCs, laptops, tablets, mobile devices, printers, and specialized equipment.
• Install and configure software, troubleshoot issues, and provide technical support to end users.
• Remediate endpoint vulnerabilities and support compliance with enterprise security standards.
• Support enterprise and Business Unit projects, including infrastructure upgrades, deployments, migrations, and other technology initiatives.
• Lead local execution of infrastructure upgrades, technology refreshes, and enterprise IT deployments in accordance with technical standards and operational requirements.
• Deliver Tech Hut and walk-up IT support services.
• Manage PC lifecycle activities, including provisioning, deployment, refresh, asset management, and retirement.
• Provide local infrastructure support for servers, network equipment, telecommunications, and VoIP systems.
• Deliver on-site Smart Hands support and coordinate work with third-party vendors and internal IT teams.
• Administer and support mobile devices and their management platforms.
• Support IT procurement for hardware, software, and related services.
• Manage user access requests, including network share permissions and other access requirements.
• Maintain adherence to local IT security standards, including communications room management, maintenance, and access controls.
• Assist internal compliance and audit teams with IT-related audits and remediation.
• Support satellite offices and remote locations, including travel as required.
• Coordinate and manage site- and regional-level IT vendors.
• Act as a technical escalation point for complex incidents, service requests, and infrastructure issues.
• Participate in root cause analysis, problem management, and remediation to improve reliability and prevent recurring issues.
• Identify opportunities to improve operational efficiency, standardize processes, and enhance Field IT service delivery.
• Support varying service hours as business needs require.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401(k), medical, dental, and vision care.
• On-the-job and cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level