IT Operations Engineer

WTW • Buffalo, NY

2d • $90,000 - $100,000

About The Position

The IT Operations Engineer monitors infrastructure and services, responds to operational alerts and requests, and investigates incidents using established runbooks, dashboards, logs, and diagnostic procedures. The role performs approved remediation, including restarting services, validating configurations, checking capacity, and executing documented recovery procedures. It gathers diagnostics and escalates complex application, platform, network, database, or security issues to the appropriate domain teams.

The engineer supports day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations. The role uses automation tools and AI, such as Terraform, Ansible, or Power Automate, to automate tasks; handles access requests through Microsoft Entra ID, Azure RBAC, PIM, groups, and related processes; and uses existing Terraform modules and approved workflows for infrastructure changes. It also maintains scripts, supports monitoring, patching, vulnerability remediation, backup and restore validation, and operational compliance, and maintains tickets, runbooks, troubleshooting procedures, and other documentation. The engineer collaborates with DevOps and domain teams to resolve issues and improve processes, while identifying recurring work that can be simplified, standardized, or automated.

Requirements

• At least 3 years of experience in IT operations, cloud operations, systems administration, infrastructure support, or a related technical role.
• Hands-on experience supporting Microsoft Azure environments.
• Working knowledge of Windows and Linux administration.
• Experience troubleshooting operational issues using monitoring tools, logs, runbooks, and documented procedures.
• Working knowledge of Microsoft Entra ID, Azure RBAC, Active Directory, groups, and access-management concepts.
• Practical experience using Terraform, Git, and existing Infrastructure-as-Code workflows.
• Ability to write or maintain operational scripts using PowerShell, Python, or Bash.
• Understanding of networking fundamentals, including DNS, firewalls/NSGs, load balancing, and VPN/private connectivity.
• Familiarity with monitoring, certificates/secrets, backup and restore, vulnerability remediation, and incident/change-management processes.
• Strong documentation, communication, and escalation skills.

Nice To Haves

• Experience with tools such as Azure Monitor, AWS, Application Insights, Key Vault, HashiCorp Vault, Checkmk, Sumo Logic, Azure DevOps, GitHub Actions, VMware, NetApp, SFTP platforms, Jira, or ServiceNow; helpful but not required.

Responsibilities

• Monitor infrastructure and services and respond to operational alerts and requests.
• Investigate incidents using established runbooks, dashboards, logs, and diagnostic procedures.
• Perform approved remediation, including restarting services, validating configurations, checking capacity, and executing documented recovery procedures.
• Gather diagnostics and escalate complex application, platform, network, database, or security issues to the appropriate domain team.
• Support day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations.
• Use automation or AI tools such as Terraform, Ansible, or Power Automate to automate tasks.
• Fulfill and troubleshoot access requests using Microsoft Entra ID, Azure RBAC, PIM, groups, and related access processes.
• Use existing Terraform modules and approved workflows to perform infrastructure changes.
• Write and maintain scripts to automate repetitive operational tasks and reduce manual effort.
• Support monitoring, patching, vulnerability remediation, backup and restore validation, and operational compliance activities.
• Maintain accurate tickets, runbooks, troubleshooting procedures, and operational documentation.
• Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
• Identify recurring operational work that can be simplified, standardized, or automated.

Benefits

• Annual short-term incentive bonus.
• Health and welfare benefits, including medical, dental, vision, fertility benefits, health savings and flexible spending accounts, commuter accounts, life insurance, supplemental insurance, wellbeing program, adoption and surrogacy assistance, pet insurance, and work/life resources.
• Paid holidays and annual paid time off, along with company-paid short- and long-term disability and other leave benefits, including parental and adoption leave.
• Qualified contributory pension plan, if eligible, and a 401(k) plan with annual nonelective company contribution.
• Non-qualified retirement plans for eligible senior-level colleagues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed