IT Operations Engineer

WTW•Buffalo, NY

About The Position

Monitor infrastructure and services, respond to operational alerts and requests, investigate incidents using established runbooks, dashboards, logs, and diagnostic procedures, and perform approved remediation. Gather diagnostics and escalate complex issues to appropriate domain teams. Support day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations. Use automation tools and AI to automate tasks, fulfill and troubleshoot access requests, and make infrastructure changes through existing Terraform modules and approved workflows. Write and maintain scripts to reduce repetitive manual work. Support monitoring, patching, vulnerability remediation, backup and restore validation, and operational compliance. Maintain tickets, runbooks, troubleshooting procedures, and operational documentation; collaborate with DevOps and other teams to resolve issues and improve operations.

Requirements

At least 3 years of experience in IT operations, cloud operations, systems administration, infrastructure support, or a related technical role.
Hands-on experience supporting Microsoft Azure environments.
Working knowledge of Windows and Linux administration.
Experience troubleshooting operational issues using monitoring tools, logs, runbooks, and documented procedures.
Working knowledge of Microsoft Entra ID, Azure RBAC, Active Directory, groups, and access-management concepts.
Practical experience using Terraform, Git, and existing Infrastructure-as-Code workflows.
Ability to write or maintain operational scripts using PowerShell, Python, or Bash.
Understanding of networking fundamentals, including DNS, firewalls/NSGs, load balancing, and VPN/private connectivity.
Familiarity with monitoring, certificates and secrets, backup and restore, vulnerability remediation, and incident/change-management processes.
Strong documentation, communication, and escalation skills.

Nice To Haves

Experience with tools such as Azure Monitor, AWS, Application Insights, Key Vault, HashiCorp Vault, Checkmk, Sumo Logic, Azure DevOps, GitHub Actions, VMware, NetApp, SFTP platforms, Jira, or ServiceNow.

Responsibilities

Monitor infrastructure and services and respond to operational alerts and requests.
Investigate incidents using runbooks, dashboards, logs, and diagnostic procedures; perform approved remediation.
Gather diagnostics and escalate complex application, platform, network, database, or security issues to the appropriate domain team.
Support day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations.
Use automation tools and AI to automate tasks.
Fulfill and troubleshoot access requests using Microsoft Entra ID, Azure RBAC, PIM, groups, and related processes.
Use existing Terraform modules and approved workflows to perform infrastructure changes.
Write and maintain scripts that automate repetitive operational tasks.
Support monitoring, patching, vulnerability remediation, backup and restore validation, and operational compliance activities.
Maintain accurate tickets, runbooks, troubleshooting procedures, and operational documentation.
Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
Identify recurring operational work that can be simplified, standardized, or automated.

Benefits

Annual short-term incentive bonus.
Medical coverage, including prescription drug coverage and fertility benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Accounts.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid life insurance and supplemental life insurance.
AD&D, group accident, and group critical illness coverage.
Group legal coverage and identity theft protection.
Wellbeing program and mental health/emotional wellbeing resources, including an Employee Assistance Program.
Adoption assistance and surrogacy assistance.
Auto/home insurance and pet insurance.
Paid holidays and annual paid time off, including state/local paid leave where required.
Company-paid short-term and long-term disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave.
Qualified contributory pension plan, if eligible.
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans for eligible senior-level colleagues.