IT Operations Engineer

Johnson Controls•Gilbert, AZ

2d•$85,000 - $110,000

About The Position

The IT Operations Engineer provides information technology support services, including connectivity, hardware and software support, and end-to-end resolution of Field IT incidents and service requests. The position also supports Enterprise and Business Unit projects and initiatives. It delivers Field IT services in accordance with defined Service Level Targets using the Johnson Controls Service Management toolset, with proactive customer communication, service ownership, and a customer-focused mindset. Hours of support will vary.

Responsibilities

Install, configure, and support PCs, tablets, mobile devices, printers, and specialized equipment.
Install, configure, and troubleshoot software.
Remediate endpoint vulnerabilities in alignment with security standards.
Support planned and unplanned Enterprise and Business Unit project demand.
Deliver Tech Hut and walk-up IT support services.
Manage PC lifecycle activities, including provisioning, refresh, disposal, and asset management.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as a liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions, including network share access.
Ensure local IT security compliance, including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Deliver Field IT services in accordance with defined Service Level Targets using the Johnson Controls Service Management toolset.
Communicate proactively and demonstrate service ownership and a customer-focused mindset.