IT Operations Engineer

Stoke Space • Cape Canaveral, FL

1d • $89,040 - $166,950 • Onsite

About The Position

Stoke Space is hiring an IT Operations Engineer to support its Launch Complex and Launch Control Center at Cape Canaveral Space Force Station. This hands-on generalist role is part of the Information Technology team and supports the technology needs of personnel in critical launch environments. The engineer will work directly with engineering, operations, technician, and business teams in a fast-moving startup environment, supporting both routine user needs and complex technical issues. The role requires focus, speed, self-direction, adaptability, and a willingness to learn on the fly.

Requirements

• Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in technical support or IT operations.
• At least 4 years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations.
• Strong knowledge of Windows and macOS operating systems.
• Ability to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user-access issues.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting.
• Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology.
• Comfort working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly.
• Ability to stoop, bend, crawl, climb, and lift up to 50 pounds unassisted.
• Excellent customer service and communication skills.
• Strong drive and ownership, with willingness to proactively find solutions.
• Must be a U.S. citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3), to meet ITAR requirements.

Nice To Haves

• Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments.
• Experience supporting CAD, engineering, test, telemetry, or operational software tools.
• Experience with mobile device management and endpoint management platforms.
• Experience with identity and access management systems.
• Experience with Microsoft 365, Slack, Confluence, or similar business systems.
• Experience with endpoint security tooling, device compliance, patching, and asset management.
• Experience troubleshooting AV, camera, display, and control-room technology.
• Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements.

Responsibilities

• Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems at the Launch Complex and Launch Control Center.
• Serve as a primary IT contact for launch-site personnel and provide responsive day-to-day technical support.
• Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems.
• Troubleshoot complex computer and user-environment problems, including performance, device configuration, account access, endpoint security tooling, and application behavior.
• Set up workstations, accounts, devices, and IT resources for new employees and visiting personnel.
• Ensure critical IT systems, workstations, printers, displays, communications tools, and shared technology resources are functional and reliable for operational readiness.
• Configure, support, and maintain audio/video and camera systems used for meetings, launch operations, video conferencing, and facility security.
• Assist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch-port troubleshooting.
• Install, terminate, label, and troubleshoot low-voltage cabling, including network, control-system, and AV wiring.
• Support system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout.
• Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed.
• Monitor hardware inventory, manage IT assets, and maintain accurate system and configuration documentation.
• Escalate issues when appropriate while retaining ownership through resolution.
• Provide a high level of service and an exceptional end-user experience.
• Perform other duties as assigned.

Benefits

• Equity in the form of stock options for regular, full-time employees.
• Comprehensive benefits program, including subsidized medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with employer match.
• Four weeks of paid time off.
• 11 holidays, including an end-of-year closure.
• Paid family/parental leave.
• On-site gym or monthly wellness stipend, depending on location.
• Dog-friendly offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree