IT Operations Engineer

Altman Solon•Boston, MA

2d•$110,000 - $145,000

About The Position

Altman Solon is seeking an IT Operations Engineer for its Product & Innovation IT team. Working closely with the IT Director and DevOps Engineer, this role supports shared platforms and applications used by Network Planning, Analytics, Consulting, and the broader firm. The work combines systems administration, application support, network administration, platform engineering, and aspects of cloud infrastructure and DevOps. Responsibilities range from managing access and troubleshooting application issues to configuring cloud resources and improving application support practices. The position offers opportunities to take ownership of systems and workflows, learn new technologies, and create documented processes that make work more consistent and scalable. The role may be based at a US office in Boston, New York, Los Angeles, or San Francisco, or fully remote in select states. Compensation is $110,000–$145,000 depending on location and experience, plus a performance bonus. Employment visa sponsorship is not available.

Requirements

At least 3 years of relevant professional experience in systems administration, network administration, and/or application support, with responsibilities beyond basic helpdesk support.
Experience administering shared platforms or applications used by many people, including evaluating the impact of configuration changes and prioritizing issues based on urgency and user impact.
Strong organizational skills and an ownership mindset, including the ability to manage work independently, follow through on commitments, and stay aligned with team priorities.
Strong understanding of user management, security controls, role-based access control (RBAC), and least privilege across multiple platforms and applications.
Thorough understanding of cross-platform authentication and identity technologies and concepts, such as Microsoft Entra, OpenID Connect (OIDC), SAML, and OAuth.
Experience designing, managing, and troubleshooting networks across regions and cloud providers, including virtual private clouds (VPCs), subnets, routing, and DNS.
Strong systems administration skills in Linux or Windows, with good working knowledge of the other.
Hands-on AWS experience, including networking, S3, RDS, and Identity and Access Management (IAM).
Familiarity with software development and application deployment patterns and best practices.
Ability to learn unfamiliar systems, adapt to changing tools and priorities, and solve problems independently while recognizing when to seek input.
Clear written and verbal communication skills in English, including the ability to explain technical concepts to nontechnical colleagues and create useful documentation.

Nice To Haves

4 or more years of relevant professional experience.
Experience provisioning and/or administering Databricks.
Familiarity with Terraform and Terragrunt, as well as general Infrastructure-as-Code concepts and best practices.
Experience with CI/CD pipelines, GitHub Actions, Docker, and/or Kubernetes.
Experience managing environments and workloads in Google Cloud Platform (GCP) and/or Azure, especially identity and access controls.
Experience with agentic workflows, Model Context Protocol (MCP) services, retrieval-augmented generation (RAG), or other LLM application infrastructure.
A degree in information technology, computer science, engineering, or a related field.

Responsibilities

Configure and administer Databricks, implement operational controls, monitor adherence to security policies, and identify opportunities to optimize costs.
Manage and support colleague-facing applications, including ChatGPT, Claude, GitHub, Airflow, and Linear; maintain user permissions and configurations according to role-based access and least-privilege principles.
Resolve application, access, and environment issues, prioritizing requests according to urgency and user impact.
Use and maintain reusable Terraform modules and Terraform/Terragrunt configurations to provision cloud resources.
Support AWS Elastic Kubernetes Service (EKS) application platforms by troubleshooting infrastructure issues and improving security, reliability, and cost efficiency.
Establish and maintain consistent practices for continuous integration, automated code reviews, internal deployments, and application lifecycle management to support internal custom application development teams.
Create and maintain clear documentation, turning recurring requests and unfamiliar tasks into repeatable processes.
Oversee, plan, and manage key platforms and applications, including aspects of network administration, platform engineering, and application administration.