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Field Services Engineer II

OmnicellHouston, TX
Hybrid

About The Position

As a Field Service Engineer (FSE) at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy. Your work helps frontline healthcare professionals deliver safer, more efficient care. You’ll be part of a mission-driven team that values innovation, precision, and service excellence. This is a great opportunity for professionals who thrive in fast-paced environments, enjoy solving complex problems, and want to make a meaningful impact in healthcare.

Requirements

  • Bachelor’s Degree + 1-year relevant experience OR Associate’s/Trade/Military Training + 2 years relevant experience OR 4+ years equivalent electromechanical experience
  • Must have a valid driver license with an acceptable driving record
  • Must meet company’s insurance coverage requirements
  • Must have their own vehicle in acceptable working condition
  • Employment is contingent upon successfully clearing a pre-employment drug screening

Nice To Haves

  • Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Arms, or anything similar.
  • Experience working in a high volume environment that requires 24/7 on call support
  • Passion for trade based work
  • Bachelor’s Degree in Engineering/Technology or related discipline
  • Experience working in a hospital environment

Responsibilities

  • Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
  • Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
  • Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
  • Enhance product performance through actionable field feedback that informs continuous improvement.
  • Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
  • Elevate team capability by mentoring junior technicians and sharing best practices.
  • Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
  • Empower end users by delivering basic product training and ensuring confidence in system usage.

Benefits

  • Support for personal and professional growth through learning and well-being programs

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Number of Employees

501-1,000 employees

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