Eligibility Operations Worker
State of Nebraska • Wayne, NE2d
Eligibility Worker Jobs
26 jobs found — updated daily
Eligibility Operations Worker
State of Nebraska • Hastings, NE2dEligibility Worker
Big Stone County • Ortonville, MN3dFinancial Eligibility Worker
Chisago County • Chisago Lake Township, MN5d • $28 - $36 • OnsiteEligibility Operations Worker
State of Nebraska • Scottsbluff, NE6dEligibility Operations Worker
State of Nebraska • Fremont, NE6dEligibility Operations Worker
State of Nebraska • Grand Island, NE6dEligibility Operations Worker
State of Nebraska • Lexington, NE6d • OnsiteEligibility Operations Worker
State of Nebraska • North Platte, NE6dEligibility Operations Worker
State of Nebraska • Lincoln, NE6d • OnsiteEligibility Operations Worker
State of Nebraska • Omaha, NE6d • OnsiteEligibility Operations Worker
State of Nebraska • North Platte, NE9dEligibility Worker
Big Stone County • Ortonville, MN10dEligibility Worker I
CalHR • Madera, CA11dEligibility Worker
City of New York • New York, NY14d • OnsiteEligibility Worker
County of Goodhue • Red Wing, MN15dEligibility Worker
City of New York • New York, NY15d • $46,555 - $69,016 • OnsiteEligibility Worker
County of Goodhue • Red Wing, MN15d • $29 - $46Eligibility Worker
Otter Tail County • 500 Fir Avenue West Fergus Falls, MN18dAdministrative Assistant/Eligibility Worker
Santo Domingo Tribe • Santo Domingo Pueblo, NM22d
Eligibility Operations Worker - Wayne
State of Nebraska•Wayne, NE
About The Position
The Nebraska Department of Health and Human Services is hiring an entry-level Eligibility Operations Worker for the Office of Economic Assistance. This role is an initial point of contact for individuals and families seeking DHHS services and supports. The worker answers questions, gathers and reviews information, completes applications, explains programs and services, and identifies when additional assistance is needed. The position includes structured classroom and on-the-job training in DHHS systems, policies, and processes. As training progresses, the worker applies program policy and determines eligibility for assigned OEA programs with increasing independence. The role requires accurate and timely service, effective communication, sound decision-making, comfort using technology, and care in handling confidential information and customers’ difficult circumstances.
Requirements
- Minimum qualification: 24 semester hours of post-high-school education in behavioral sciences, public or business administration, social sciences, education, or a closely related field; OR experience in customer service, determining public-assistance eligibility, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of education and experience in these areas.
- Ability to communicate effectively with customers, learn and apply detailed policies, manage multiple priorities, and make accurate decisions.
- Comfort using technology, handling confidential information, asking detailed questions, and assisting customers navigating difficult circumstances.
Nice To Haves
- Experience using computers and technology for daily work, including navigating multiple systems or applications, accurately entering and reviewing information, and learning new technology or software.
- Experience in human services, case management, or determining eligibility for financial assistance programs.
Responsibilities
- Serve as an initial point of contact for customers contacting OEA by phone or in person.
- Answer questions about DHHS programs, services, application processes, and eligibility requirements.
- Complete phone applications and gather information needed to evaluate customer needs.
- Review applications, referrals, and supporting documentation for completeness and accuracy.
- Interview customers to obtain and verify information needed to determine eligibility.
- Enter and maintain accurate customer information within DHHS systems.
- Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
- Process reported changes and other case information in a timely and accurate manner.
- Maintain clear documentation of customer contacts and case activity.
- Participate in required training and demonstrate the ability to apply program policy and procedures.
- Provide professional and respectful customer service in a fast-paced environment.
Benefits
- Pay
- Benefits
- Paid time off
- Retirement
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
Build a Resume for Eligibility Worker
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
Explore Related Job Searches
Frequently Asked Questions
Common questions about Eligibility Worker careers and jobs.
Based on current job postings on Teal, the average Eligibility Worker salary in the US is approximately $42,000 per year, with a typical range of $4,000 to $79,000.
