Eligibility Operations Worker - Fremont

State of Nebraska • Fremont, NE

2d

About The Position

The Nebraska Department of Health and Human Services (DHHS), Office of Economic Assistance (OEA), is hiring an entry-level Eligibility Operations Worker in Fremont, Nebraska. This role serves as an initial point of contact for individuals and families seeking assistance through DHHS. The worker answers questions, gathers and reviews information, completes applications, explains programs and services, and identifies when customers need additional assistance.

The position involves learning DHHS systems, policies, and processes while providing timely and accurate customer service. DHHS provides structured classroom and on-the-job training. As training progresses, the worker applies program policies and determines eligibility for assigned OEA programs with increasing independence. Successful candidates communicate effectively, learn and apply detailed policies, manage competing priorities, make accurate decisions, use technology, handle confidential information, and assist customers who may be navigating difficult circumstances.

Requirements

• At least 24 semester hours of post-high-school education in behavioral sciences, public or business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of education and experience in these areas.

Nice To Haves

• Experience using computers and technology for daily work, including navigating multiple systems or applications, accurately entering and reviewing information, and learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for OEA customers by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information in DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service in a fast-paced environment.

Benefits

• Comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed