Eligibility Operations Worker - Scottsbluff

State of Nebraska • Scottsbluff, NE

2d

About The Position

The Nebraska Department of Health and Human Services is seeking a customer-focused, adaptable Eligibility Operations Worker for the Office of Economic Assistance (OEA). This is the entry-level classification in the OEA Eligibility Operations Worker career series and provides training and experience in eligibility services.

The worker serves as an initial point of contact for individuals and families seeking assistance. The role involves answering questions, gathering and reviewing information, completing applications, explaining programs and services, and identifying when additional assistance is needed. The worker learns DHHS systems, policies, and processes and provides timely, accurate customer service. DHHS provides structured classroom and on-the-job training. As training is completed, the worker applies program policy and determines eligibility for assigned OEA programs with increasing independence.

Requirements

• At least 24 semester hours of post-high-school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of relevant education and experience.
• Ability to communicate effectively with customers, learn and apply detailed policies, manage multiple priorities, and make accurate decisions.
• Comfort working with technology, handling confidential information, asking detailed questions, and assisting customers navigating difficult circumstances.

Nice To Haves

• Experience using computers and technology for daily work, including navigating multiple systems or applications, accurately entering and reviewing information, and learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service in a fast-paced environment.

Benefits

• Comprehensive benefits package, with eligibility varying by position, agency, and employment status.
• Paid time off.
• Retirement benefits.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed