Eligibility Worker

City of New York•New York, NY

12h•Onsite

About The Position

The HIV/AIDS Services Administration (HASA) provides individualized services and benefits to New Yorkers living with HIV or AIDS, including intensive case management, rental and housing assistance, help applying for public benefits, vocational services, home care, treatment referrals, transportation assistance, and support with SSI or SSD applications and appeals. HASA is hiring 13 Eligibility Specialist-III employees to function as Eligibility Workers. Applicants must be permanent in the Eligibility Specialist civil service title. The role determines eligibility for HASA services and benefits, conducts interviews and recertifications, processes case actions and benefit payments, and coordinates with clients and outside parties. Work locations are Coney Island (1912 Mermaid Ave, Brooklyn), Garrison (888 Garrison Ave, Bronx), Jerome (1365 Jerome Avenue, Bronx), and HASA Administration (375 Pearl Street, New York). The listed schedule is 9:00 a.m. to 5:00 p.m.

Requirements

Applicants must be permanent in the Eligibility Specialist civil service title.
Meet one of the stated minimum-qualification pathways: completion of 30 semester credits at an accredited college or university; or a high school diploma or equivalent plus one year of full-time satisfactory experience in a qualifying area; or a satisfactory combination of education and experience equivalent to those pathways.
For the experience pathway, qualifying experience may include interviewing and gathering information or preparing documentation for benefit eligibility recommendations; specified bookkeeping, teller, purchasing, management, sales-account, or customer-service work; or work with social service agencies, legal representatives, or assistance navigating housing, social, financial, or health problems or application systems.
Candidates using the experience pathway must have a high school diploma or equivalent. College credits may substitute for experience at 30 semester credits per year of required experience.
Experience that provides only incidental opportunities to perform the specified qualifying duties is not acceptable.

Responsibilities

Conduct initial assessment and recertification interviews, document required information, assess needs and assistance levels, and verify and record required documentation.
Schedule follow-up appointments when additional documentation is needed.
Determine initial and continuing eligibility for HASA services using automated systems, and refer consumers to eligibility verification, fingerprinting, and related systems as appropriate.
Prepare regular and bottom-line budgets to determine benefits when household income must be considered, including income assessed for food stamps.
Review consumer information and documentation in HASA and state systems, enter client-specific information, and process clearances.
Prepare detailed case decision and history write-ups using mandated history sheets to support ongoing or one-shot-deal case decisions.
Validate budgets and initiate benefit payments through the EPFT system by required rollout dates.
Prepare case TADs to document household composition changes or correct inaccurate information.
Liaise with courts, marshals, landlords, and utility companies regarding client inquiries, dispossess actions, utility shutoffs, and funds due to those parties.
Evaluate consumers for mandated requirements for special grants, including rehousing, furniture, clothing, and utility connection fees, and complete appropriate procedures for eligible consumers.
Maintain daily tickler files for recertification forms, application data, returned forms with additional documentation, emergency checks, and WI 06 cards.
Prepare daily transmittals of case actions for supervisors’ weekly reports.