Eligibility Operations Worker

State of Nebraska • North Platte, NE

4d

About The Position

The Nebraska Department of Health and Human Services (DHHS), through the Office of Economic Assistance (OEA), is seeking customer-focused and adaptable individuals to help Nebraskans access services and supports. The Eligibility Operations Worker is the entry-level classification in the OEA Eligibility Operations Worker career series and provides training and experience for a career in eligibility services.

The role serves as an initial point of contact for individuals and families seeking assistance. The worker answers questions, gathers and reviews information, completes applications, explains programs and services, and identifies when additional assistance is needed. They learn DHHS systems, policies, and processes while providing timely and accurate customer service. DHHS provides structured classroom and on-the-job training. After training, workers apply program policy and determine eligibility for assigned OEA programs with increasing independence.

The position is located in North Platte, Nebraska. The hiring rate is $21.328. Applications are accepted through October 28, 2026, unless the posting closes earlier.

Requirements

• At least 24 semester hours of post-high-school education in behavioral sciences, public or business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of education and experience in these areas.
• Ability to communicate effectively with customers, learn and apply detailed policies, manage multiple priorities, and make accurate decisions.
• Comfort working with technology, handling confidential information, asking detailed questions, and assisting customers who may be navigating difficult circumstances.

Nice To Haves

• Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Benefits

• Comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed