Eligibility Operations Worker - Hastings

State of Nebraska•Hastings, NE

About The Position

The Nebraska Department of Health and Human Services (DHHS), Office of Economic Assistance (OEA), is hiring an entry-level Eligibility Operations Worker to help Nebraskans access services and supports. The role is an initial point of contact for individuals and families seeking assistance. The worker answers questions, gathers and reviews information, completes applications, explains programs and services, and identifies when additional assistance is needed. The position involves learning DHHS systems, policies, and processes and providing timely, accurate customer service. DHHS provides structured classroom and on-the-job training. As training is completed, the worker applies program policy and determines eligibility for assigned OEA programs with increasing independence. The role calls for effective communication, adaptability, sound judgment, comfort with technology and confidential information, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

At least 24 semester hours of post-high-school education in behavioral sciences, public or business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of education and experience in these areas.

Nice To Haves

Experience using computers and technology for daily work, including navigating multiple systems or applications, accurately entering and reviewing information, and learning new technology or software.
Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

Serve as an initial point of contact for OEA customers by phone or in person.
Answer questions about DHHS programs, services, application processes, and eligibility requirements.
Complete phone applications and gather information needed to evaluate customer needs.
Review applications, referrals, and supporting documentation for completeness and accuracy.
Interview customers to obtain and verify information needed to determine eligibility.
Enter and maintain accurate customer information in DHHS systems.
Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
Process reported changes and other case information accurately and promptly.
Maintain clear documentation of customer contacts and case activity.
Participate in required training and demonstrate the ability to apply program policy and procedures.
Provide professional and respectful customer service in a fast-paced environment.