Education Specialist Jobs

About The Position

Requirements

• At least 2 years of experience in a customer-facing role.
• At least 1 year of experience in sales, customer engagement, business development, lead generation, or a similar outreach-focused role.
• Fluency in spoken and written English and Spanish.
• A proven track record of owning a project or initiative from start to finish and handling sensitive customer communication.
• Creative problem-solving and organizational skills.
• Ability to work one of the listed schedules: Tuesday–Saturday, Sunday–Thursday, or Monday–Friday with the stated hours of 8:30 a.m.–5:30 p.m. MST and Saturday–Sunday with the stated hours of 7 a.m.–3 p.m. MST.
• Strong attention to detail, sound decision-making, and clear communication, including in challenging situations.
• Ability to communicate clearly, concisely, and factually in writing and adapt communication style to different audiences.
• Ability to remain calm under pressure, anticipate potential needs, prepare for unexpected situations, work independently, and take initiative.

Nice To Haves

• Professional experience or educational background in emergency response or escalated customer service issues.

Responsibilities

• Manage high-priority traveler support cases, including medical emergencies, mental health concerns, travel disruptions, traveler safety incidents, and sensitive conflicts requiring urgent coordination and decision-making.
• Facilitate communication among travelers, their families, and external parties involved in serious cases, including embassies, law enforcement, clinicians, and Assist-based insurance organizations.
• Support US-based sales staff with routine on-tour issues such as flight delays and cancellations, global travel regulations, logistical challenges, and minor medical concerns.
• Serve as a weekend shift lead for the US On Tour Support team, assisting with case prioritization and review to ensure cases progress toward resolution with appropriate attention.
• Handle inbound customer calls concerning high-severity ongoing cases and routine cases as business volume requires.
• Conduct outbound phone, text, and email outreach to prospective educator customers, completing approximately 50–100 outbound attempts per day during customer engagement periods.
• Use consultative selling and relationship-building techniques to qualify leads.
• Collaborate with sales and operations colleagues to improve the customer experience from the point of sale through the tour.

Benefits

• Hybrid model with one work-from-home day per week.
• Fitness center accessible to EF staff.
• Networking and professional growth opportunities.
• Parking facilities available by prior request.
• Discounts at local restaurants, cafes, hotels, and other venues in Panama.
• Seasonal and monthly office events, including holiday parties, a summer party, and happy hours.