Education Support Specialist

Radford University • Radford, VA

9h • Onsite

About The Position

The Education Support Specialist in the Office of Graduate Affairs provides comprehensive student services and operational support for approximately 2,000 active graduate students enrolled in more than 47 graduate programs across Radford University campuses and online offerings. The position is the primary liaison between graduate students and university offices, including the Registrar, Financial Aid, Bursar, Graduate Admissions, Student Accounts, and academic departments. It supports effective communication, issue resolution, and proactive coordination to promote graduate student retention and success. The specialist provides timely, accurate, student-centered communication while maintaining compliance with university and state policies. Professionalism, student advocacy, and collaborative problem-solving are essential.

The role is classified staff, Education Support Spec II, in the Office of Graduate Affairs. It is a 40-hour-per-week position for 12 months per year, with a salary range of $38,000–$43,000, commensurate with experience and qualifications. The position is based at Radford City – Main Campus and is not 100% telework. A cover letter and resume are required. Successful candidates must complete a criminal background check.

Requirements

• Demonstrated experience providing customer service in a university, business, or student-support environment.
• Strong written and verbal communication skills with a student-centered approach.
• Proficiency in Microsoft Office Suite and ability to learn institutional systems such as Banner, Slate, and DegreeWorks.
• Excellent organizational skills and ability to manage multiple priorities with accuracy and attention to detail.
• Commitment to confidentiality, professionalism, and continuous improvement.
• Successful candidates are required to complete a criminal background check.

Nice To Haves

• Experience working in higher education, preferably in graduate studies, student services, or registrar environments.
• Familiarity with FERPA regulations and university academic policies and procedures.
• Proficiency in Banner, Slate, and DegreeWorks.

Responsibilities

• Provide comprehensive student services and operational support to graduate students.
• Serve as the primary liaison between graduate students and university offices, including the Registrar, Financial Aid, Bursar, Graduate Admissions, Student Accounts, and academic departments.
• Coordinate communication and resolve issues to support graduate student retention and success.
• Provide timely, accurate, and student-centered communication.
• Maintain compliance with university and state policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed